*Construction Customer Success Manager (50% onsite required)

Buildots; El Paso, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dog-friendly

Parent-friendly

Equity options

Hybrid work model

Regular social events

Job summary

Buildots is seeking a Construction Customer Success Manager for a major El Paso project, with 50% onsite requirements and remote support for additional initiatives. You will onboard users, drive platform adoption, and partner with project teams to maximize value from the Buildots solution.

Youll act as the customer voice, collaborate with product managers, and help translate field insights into practical improvements across projects.

Qualifications

• Experience in customer success or account management in construction or enterprise software.
• Excellent communication and relationship-building skills.
• Willingness to travel as needed within El Paso and remote projects.

Responsibilities

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects.
• Lead the relationship with project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training on-site users.
• Gain insights from data and user feedback to influence the product roadmap and features.
• Work with the customer success team to create and update playbooks for continuous delivery.

Skills

Customer success

Project coordination

Stakeholder management

Onboarding

Tools

CRM software

Data analytics tools

Job description

• *Construction Customer Success Manager (50% onsite required)

Open Positions

*Construction Customer Success Manager (50% onsite required)

Customer Success Full-time

AboutBuildots

Over100globalgiantstrustBuildots,includingTurnerConstruction,JEDunn,Intel,STOBuildingGroupandMortenson.Itsimpactisprovenateveryscale,frommulti-familyprojectstomulti-gigawattdatacenters.

With $297M raised, this is your opportunity to join a high-growth company that’s already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

AboutTheRole

Buildotsbringsgroundbreakingcapabilitiestomanagersonconstructionsites,farbeyondeverythingtheyhaveseenbefore.WearelookingforaCustomerSuccessManagertotakepartintheimplementationofthesecapabilitiesonconstructionprojectstoensuresuccessfuldeliveryforourcustomers.Thispositionisaboutmakingsuretheprojectandtheuserswithinitmakethemostoutofthesystem,andbuildinguponthatsuccesstogeneratebusinesswiththecontractor’sfutureprojects.

CandidatesmustresidewithinareasonabledrivingdistanceofElPaso,Texas

AsaCSMwithinBuildots,youareresponsiblefortheonboardingofallteammembersonprojectswithinyourportfolio,andthenthesuccessfulproductadoptionacrossmultipleuserswithintheprojects.WewanttoensurethedataBuildotsoffersbecomesembeddedintotheday-to-daypracticesofourprojects.Withintheorganizationyouwillbethevoiceofthecustomer,workingtoproviderelevantandcriticalinformationtoourproductmanagers,andyou’llprovideuserstoriesandwinstotheaccountteams,helpingtosupportthesuccessfulexpansionwithinourkeyaccounts.Alongsidethis,you’llworkcloselywithourtechnicalteamtoensureprojectdataiscorrect.Asprojectsevolve,sodoestheirdigitaltwinwithinBuildots,soalongsideyourdedicatedSolutionManager,you’llneedtoensurewe’reaheadofthegame.

Responsibilities:

• Actasaprimarypointofcontactforcustomers,ensuringtheirneedsareunderstoodandaddressed.
• CollaboratecloselywithprojectteamstoensurethesuccessfulimplementationandadoptionofBuildots.

WhatYou’llDo:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.