Customer Success Manager - Boston

Datadog; Massachusetts; Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Mentor program

Career development

Stock equity

Global benefits

Job summary

Datadog is seeking a Customer Success Manager in the United States who will drive onboarding, strengthen relationships, and identify opportunities for up-sell and cross-sell. You will advocate for customers internally and ensure a positive experience.

You will partner with sales, monitor usage, and collaborate with Support, Product, Finance and Legal to remove blockers and promote product adoption. The role emphasizes clear communication, relationship-building, and a proactive approach to

Qualifications

• 5–7 years of experience in a customer account facing role.
• Strong communicator with attention to detail.
• Ability to drive growth through up-selling and cross-selling.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Relationship building

Customer-facing

Negotiation

Communication skills

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the sales team to ensure smooth transition and onboarding experience

• Proactively build relationships with customers to create mutual trust

• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail

• Motivated by building long-term and long-lasting relationships

• Driven by the opportunity to make a visible impact with your work

• 5-7 years of experience in a customer account facing role

• Customer-minded, always aiming to provide the most value possible

• Excited by working in an ever-evolving and fluid solution focused environment

• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth:

• Best-in-breed onboarding

• Sales training in MEDDIC and Command of the Message

• An inclusive company culture, opportunity to join our Community Guilds

• Intra-departmental mentor and buddy program for in-house networking

• Continuous professional development, product training, and career pathing

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$89,000—$118,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.