Customer Success Manager — Berlin (Hybrid) with Equity

Creandum; United States; Hybrid; USD 54,000 - 84,000; Full time

Benefits offered by this job

Learning & development budget

Home workspace stipend

Equity and competitive pay

Vacation 30 days (+ 5 holidays)

Job summary

Leapsome, a Berlin-based AI-powered people platform, is seeking a Customer Success Manager to own a book of about 100 customers across company sizes and drive value, renewals and expansion.

You will engage with HR and C-level stakeholders, craft expansion opportunities, and run adoption programs focused on HRIS integrations. The role blends analytics, automation, and proactive relationship management within a fast-growing environment.

Qualifications

• Experience in customer-facing roles (e.g., consulting, account management, customer success)
• Fluent German (native or C1) and strong business English
• Customer-centric selling mindset with target-driven mindset
• Analytical thinking with data and KPIs to identify patterns and create repeatable processes
• Program and project management experience from implementations or rollouts

Responsibilities

• Own relationships with HR and C-level stakeholders, translating needs into Leapsome solutions
• Create expansion and cross-sell opportunities, own renewals and NRR targets
• Plan adoption and conversion programs to roll out more of the platform, including HRIS integrations
• Use account data to spot risks and identify next opportunities
• Share customer feedback with Product/Engineering to influence roadmap

Job description

Leapsome, a Berlin-based AI-powered people platform, is seeking a Customer Success Manager to own a book of about 100 customers across company sizes and drive value, renewals and expansion.

You will engage with HR and C-level stakeholders, craft expansion opportunities, and run adoption programs focused on HRIS integrations. The role blends analytics, automation, and proactive relationship management within a fast-growing environment.