Customer Success Manager/Account Manager - DACH

Leapsome; United States; Hybrid; USD 54,000 - 84,000; Full time

Benefits offered by this job

Learning & development budget

Home workspace stipend

Equity and competitive pay

Vacation 30 days (+ 5 holidays)

Job summary

Leapsome, a Berlin-based AI-powered people platform, is seeking a Customer Success Manager to own a book of about 100 customers across company sizes and drive value, renewals and expansion.

You will engage with HR and C-level stakeholders, craft expansion opportunities, and run adoption programs focused on HRIS integrations. The role blends analytics, automation, and proactive relationship management within a fast-growing environment.

Qualifications

• Experience in customer-facing roles (e.g., consulting, account management, customer success)
• Fluent German (native or C1) and strong business English
• Customer-centric selling mindset with target-driven mindset
• Analytical thinking with data and KPIs to identify patterns and create repeatable processes
• Program and project management experience from implementations or rollouts

Responsibilities

• Own relationships with HR and C-level stakeholders, translating needs into Leapsome solutions
• Create expansion and cross-sell opportunities, own renewals and NRR targets
• Plan adoption and conversion programs to roll out more of the platform, including HRIS integrations
• Use account data to spot risks and identify next opportunities
• Share customer feedback with Product/Engineering to influence roadmap

Job description

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle: from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your opportunity

As a Customer Success Manager at Leapsome, you own a book of around 100 customers across company sizes and are responsible for their success and commercial growth. You help HR teams get real impact from Leapsome and turn that impact into renewals and expansion.

What is your job?

• Own relationships with HR and C-level stakeholders, understand the value they need in the short and mid term, and translate those needs into the right Leapsome solutions

• Create expansion and cross-sell opportunities, build business cases and own renewals, NRR and your commercial targets

• Plan and run adoption and conversion programs that help customers roll out more of the platform, with a strong focus on converting and expanding customers onto our HRIS

• Use account data to spot risks and find the next opportunity

• Use AI, automation and smart processes to scale how you and the team work

• Share customer feedback with Product and Engineering and help shape our roadmap

Who are we looking for?

• Previous experience in a customer-facing role, for example in Consulting (HR or Management), Account Management, Sales or Customer Success

• Fluent German (native or C1) and strong business English

• Customer-centric seller mindset: you look for the right solution for your customer, create opportunities and like owning commercial targets

• Analytical and process thinking: you are comfortable working with data and KPIs, spot patterns across your accounts and turn them into clear, repeatable processes

• Program and project management skills, for example from implementations or rollouts

How you work

• You adapt your communication to every audience, from HR admins to C-level

• You are comfortable with uncertainty and speed and take ownership beyond your role

• You have a growth mindset, and love getting and giving clear feedback

• You use technology, including AI, to solve problems and bring real drive to selling

Nice to have

• Experience in HR tech or adjacent software, such as payroll, finance or operations tools

• A track record of quota attainment, expansion revenue or fast promotions

• Experience with C-level stakeholders and in scale-up environment

Benefits at Leapsome

• Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.

• Work-from-home stipend: A one-time €1,000 stipend to set up your home workspace.

• Competitive pay and equity: Competitive salary plus a pre-IPO equity package, so you share in the company's growth.

• Corporate benefits: Exclusive discounts and deals from our partner network.

• Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month-long paid sabbatical.

• Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.

• Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.

• Impact: Join a fast-growing HR platform trusted by more than 2,000 companies worldwide: you'll help shape how companies run HR and grow their people in one connected system.

• Culture: A diverse, international team that values open feedback and celebrates wins, big and small.

• Sponsored lunch: Lunch is on us every Tuesday and Thursday.

• Work from anywhere: Work from a different location for up to 2 months a year.

• Monthly team activities: Join Feierabend, a monthly budget to get-together in Berlin - hosted by employees, for employees.

This role is based in Berlin and the salary range for this position is €48,000 - €75,000 + Bonus + Equity. View our full compensation framework here. Leapsome aims to pay generously and fairly. If the listed range isn’t working for your situation, please tell us early in the process, we’d rather have that conversation than lose a great candidate over a number we may be able to address. If your role or skillset isn’t covered in our compensation framework, it’s likely because we haven’t hired enough in that area yet. We’ll build a data-backed range before we make you an offer, and we’ll share our thinking with you as early as we can. This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach - it is not a contract, offer, or entitlement to any salary, increase, or bonus, and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.