Customer Success Manager - B2B SaaS Solutions

TN United Kingdom; Austin (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance the experience of B2B SaaS clients. This role involves onboarding customers, promoting product features, and collaborating across teams to ensure a seamless journey. With a focus on customer growth and retention, you will play a pivotal role in helping businesses maximize their potential through cutting-edge solutions. If you thrive in dynamic environments and have a passion for customer success, this opportunity is perfect for you.

Qualifications

• 2-5+ years in customer-facing roles in B2B SaaS.
• Strong communication, de-escalation, and problem-solving skills.

Responsibilities

• Guide B2B SaaS customers through onboarding and training.
• Monitor health metrics and promote advanced features.

Skills

Customer Success Management

B2B SaaS

Communication Skills

Problem-Solving

ROI-Driven Mindset

Tools

HubSpot

Excel

Google Sheets

Job description

Social network you want to login/join with:

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Client:

GTN Technical Staffing

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d5bda7d557a0

Job Views:

5

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Customer Success Manager - B2B SaaS Solutions

Details

Location: 100% Remote

Position Type: Direct-Hire

Salary: BOE!

Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.

About the Position

Are you a customer-centric professional with a proven track record in B2B SaaS? Join our client to help businesses unlock the potential of innovative solutions. This opportunity involves joining a well-funded team focused on modernizing industries through cutting-edge software, especially in residential home services. The platform serves over 7,000 businesses, with ambitions to expand further. We seek driven individuals who thrive in dynamic environments and excel at building relationships.

What You Will Do

Customer Enablement

• Guide B2B SaaS customers through onboarding, ensuring a seamless transition.
• Provide training on features and best practices to maximize adoption and value.

Customer Growth & Retention

• Promote benefits of advanced features, including payment solutions, to encourage product expansion.
• Monitor health metrics to identify risks and mitigate churn.

Advocacy & Engagement

• Relay customer feedback to improve the product.
• Collaborate with Sales, Product, and Support teams for a cohesive customer journey.
• Share insights to enhance success processes and loyalty.

Requirements

• 2-5+ years in customer-facing roles in B2B SaaS, including success, account management, or sales.
• Customer-focused, ROI-driven mindset with a passion for measurable outcomes.
• Strong communication, de-escalation, and problem-solving skills.
• Proficiency in HubSpot, Excel, Google Sheets.
• Ability to manage multiple projects with attention to detail.
• Self-starter in a fast-paced, entrepreneurial environment.