Customer Success Manager - Jarvis

Henry Schein; Austin (TX); Remote; USD 55,000 - 71,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Success Specialist to enhance client relationships and drive product adoption. In this remote role, you will onboard new customers, monitor their satisfaction, and proactively engage to prevent attrition. Your consultative approach and deep empathy for customers will be crucial in ensuring their success with the product. This position offers a chance to thrive in a supportive and innovative environment, where your contributions will significantly impact customer retention and satisfaction. Join a team that values professional growth and work-life balance while making a difference in the healthcare technology sector.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 2 to 4 years of dental professional experience required.
• Understanding of competitive landscape and dental industry practices.

Responsibilities

• Onboard new customers and provide ongoing support.
• Monitor customer health scores to ensure satisfaction and prevent attrition.

Skills

Customer experience champion

Consultative approach to customer success

Good verbal and written communication skills

Good decision making, analysis and problem solving skills

Deep customer empathy

Basic planning/organizational skills

Ability to have difficult conversations

Education

Bachelor's Degree in related discipline

Bachelor's Degree in business administration, sales, marketing

Tools

Salesforce

Practice Management systems

Henry Schein One software

Job description

This opportunity is remote within the United States

Job Summary

This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the customer.

What you will do

• Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact.


• Monitor customer's ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services.


• Develop and maintain creditable and strong relationships with business owners.


• Handle escalated customers with a high level of professionalism and tact.


• Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal.


• Regularly share best practices with the rest of the Customer Success team.


• Travel typically less than 10%.


• No special physical demands required.

Qualifications

Must have:

• Typically 2 to 4 years of dental professional experience.


• Typically a Bachelor's Degree or global equivalent in related discipline.


• Consultative approach to customer success.


• Deep customer empathy.


• Customer experience champion.


• Ability to have difficult conversation with customers.


• Understanding of competitive landscape.


• Basic understanding of dental industry practices.


• General proficiency with tools, systems, and procedures


• Basic planning/organizational skills and techniques


• Good decision making, analysis and problem solving skills


• Good verbal and written communication skills


• Basic presentation and public speaking skills


• Basic interpersonal skills


• Developing professional credibility

Nice to have

• Knowledge of Henry Schein One software portfolio.


• Practice Management system knowledge.


• Knowledge of Salesforce.


• Bachelor's Degree in business administration, sales, marketing.


• Knowledge of CRM solutions.

The posted range for this position is $55,000 to $71,000 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.