Customer Success Manager, AI Grant Platform (Remote)

Goodstack

Sacramento (CA)

On-site

USD 85,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

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Private health insurance

Lunch on Goodstack

Brighten day budget

Learning & development budget

Goodstack library

Volunteer days

Conference budget

Birthday off

Annual leave 25 days

Sick leave

Wellness leave

Flexible hours

WFH budget

Carbon offsetting

Job summary

Goodstack is seeking a proactive Customer Success Manager to own the end-to-end customer journey for AgentPro, an AI-powered grant writing platform. You will ensure clients maximize value from AI tools while coordinating with the grant delivery team to drive NPS, retention, and growth.

You will onboard accounts, drive feature adoption, monitor usage, and act as the main liaison between clients and internal teams. A background in nonprofit, B2B SaaS, or AI-enabled services is preferred.

Qualifications

Experience in Customer Success, Account Management, or Client Services.
Strong stakeholder management and clear written/verbal communication.
Proven experience handling client escalations and driving fast resolutions.
Highly organised with attention to detail.
Comfortable learning AI workflows and guiding clients on software self-sufficiency.

Responsibilities

Onboard new accounts and lead enablement sessions to drive feature adoption.
Serve as primary interface between clients and internal grant delivery specialists.
Monitor usage metrics to mitigate churn and manage renewal pipelines.
Triage client issues and escalate or resolve operational/technical problems.
Collect customer feedback and NPS data and translate insights into actions.