Customer Success Manager – Advertising (DSP) & Equity

CommerceIQ; United States; Remote; USD 121,000 - 140,000; Full time

Benefits offered by this job

Stock options

Performance bonus

Medical, vision, and dental coverage

401(k) plan

Paid parental leave

Monthly reimbursements for gym, phone,

Monthly reimbursements for internet

13 paid company holidays

Unlimited PTO

Job summary

CommerceIQ is seeking a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. You will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD).

The goal is to help customers achieve profitable revenue growth by onboarding, training, and providing day-to-day support, collaborating with cross-functional teams

Qualifications

• Bachelor's degree in Business, Marketing, Economics, or related field.
• 5+ years of professional work experience.
• 3+ years running paid media campaigns, especially Amazon DSP, in an agency or large brand.
• Experience managing Amazon DSP campaigns and using AMC for campaign analysis.
• Experience managing multi-million dollar display budgets.
• Ability to deliver compelling presentations to executives.
• Analytical with advanced Excel skills.
• Project management experience with risk mitigation.
• Experience working with VP/SVP/C-level executives of enterprise companies.
• Excellent written and verbal communication skills.
• Proven SaaS enterprise renewals and retention.

Responsibilities

• Understand customer needs to plan, organize, and manage all display advertising campaigns (Amazon DSP, Walmart DSP, The Trade Desk).
• Collaborate with internal teams to run full-funnel media campaigns and align display strategies with paid search.
• Serve as liaison between Amazon Advertising, Walmart Connect and clients.
• Be the CommerceIQ platform expert for training, questions, and troubleshooting.
• Provide subject-matter expertise in ecommerce advertising to drive client growth.
• Perform deep data analysis to answer strategic client questions and drive actions.
• Improve client KPIs and demonstrate platform value throughout engagement.
• Collaborate with internal teams to shape new features.
• Coordinate with technical support and engineers to address requests quickly.
• Advise Sales on upsell & cross-sell opportunities.

Skills

Paid media

Amazon DSP

AMC

Display advertising

Excel

Presentation skills

Budget management

Project management

Executive communication

SaaS enterprise

Stakeholder management

Education

Bachelor's degree

Tools

Amazon DSP tools

Job description

CommerceIQ is seeking a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. You will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD).

The goal is to help customers achieve profitable revenue growth by onboarding, training, and providing day-to-day support, collaborating with cross-functional teams