Customer Success Manager, Advertising

CommerceIQ; United States; Remote; USD 94,000 - 128,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager specializing in Search Advertising to enhance enterprise clients' advertising campaigns. This remote role involves managing budgets across major platforms like Amazon and Walmart, ensuring clients achieve profitable growth. Ideal candidates will have a strong analytical background and experience in eCommerce advertising. Join a dynamic team that values innovation and collaboration, and enjoy a comprehensive benefits package including medical coverage, unlimited PTO, and more. If you're passionate about driving success for clients and thrive in a results-oriented environment, this opportunity is for you.

Benefits

Comprehensive medical coverage

Vision and dental coverage

Short & long-term disability insurance

Life insurance

Paid parental leave

Monthly reimbursements for gym, phone, and internet

10+ paid company holidays

Quarterly Global Recharge Fridays

Unlimited PTO

Company stock options

Qualifications

• 5+ years of professional experience with 3+ years in media and advertising.
• Experience managing large Ecommerce marketing budgets, especially on Amazon.

Responsibilities

• Manage advertising campaigns on platforms like Amazon and Walmart.
• Analyze campaign performance to provide actionable insights.

Skills

Ecommerce advertising

Analytical skills

Project management

Presentation skills

Communication skills

Budget management

Education

Bachelor's degree in Business, Marketing, Communication, Economics or related field

Tools

Excel

Job description

Customer Success Manager (Individual Contributor), Advertising (Search)

United States

Company Overview

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.

The Role:

Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients.

The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

Location / Travel:

This position is remote with over 25% travel expected to client locations.

What You’ll Do:

• Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
• Analyze campaign performance data to identify trends, insights, and actionable recommendations.
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
• Collaborate with our internal teams to shape new features.

What You’ll Bring:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field.
• 5+ total years of professional work experience.
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role.
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands.
• Experience managing Amazon search marketing budgets in the multi-million dollar range.
• Well versed in Bid and Budget management, content optimization, and promotion planning.
• An analytical approach to problem-solving with advanced Excel skills.
• Project management experience and ability to anticipate and mitigate risks.
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies.
• Excellent presentation and communication skills including both oral and written.
• Track record of retaining and renewing Enterprise customers in the SaaS space.

Compensation and Benefits:

The typical base pay range for this role across the US is USD: $94,000 - $128,000 per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage.
• Short & long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Monthly reimbursements for gym, phone, and internet.
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.