CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Remote; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training program

Referral programs

Product discounts

Global workforce

Growth opportunities

HQ in Vancouver

Job summary

SalesCloser is seeking a Customer Success Manager to support a large portfolio of SMB and mid-market customers. You will drive adoption, retention, and expansion through scalable programs, data-driven outreach, and proactive engagement across accounts.

The role emphasizes automation, cross-functional collaboration, and delivering measurable value. You will work Pacific time hours, leverage tools like Vitally, Intercom, and CRMs, and help design repeatable playbooks for onboarding, adoption, and

Qualifications

• 2–4 years in Customer Success, Account Management, or similar.
• Experience handling a high-volume book of business.
• Strong operations mindset and data-driven approach.
• Familiarity with Vitally, Intercom, HubSpot, or Salesforce.
• Experience building CS playbooks and automation workflows.

Responsibilities

• Manage a high-volume SMB and mid-market account book.
• Drive engagement with scalable touchpoints and programs.
• Prioritize accounts by health, risk, and opportunity.
• Ensure successful launches and early time-to-value.
• Monitor usage and intervene to prevent churn.
• Collaborate with onboarding for smooth handoffs.
• Design scalable programs: email sequences, webinars, in-app flows.
• Create repeatable onboarding, adoption, and renewal playbooks.
• Improve processes to support more customers efficiently.
• Identify at-risk accounts early and take proactive actions.
• Support renewal motions with ongoing engagement and value.
• Track KPIs: adoption, engagement, churn risk, retention.

Skills

Account Management

SaaS Experience

Data Analysis

Automation Workflows

Communication Skills

Multitasking

English Fluency

HubSpot/ Salesforce

Tools

Vitally

Intercom

CRM Systems

Job description

SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it!

OVERVIEW

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high-impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast-paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai.

RESPONSIBILITIES

• Manage a high-volume book of SMB and mid-market accounts

• Drive engagement through scaled touchpoints rather than manual check‑ins

• Prioritize accounts based on health, risk, and opportunity

• Ensure customers launch successfully and reach early time-to-value

• Monitor usage and proactively intervene when accounts stall

• Partner with onboarding to ensure smooth, consistent handoffs

• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows

• Build repeatable playbooks for onboarding, adoption, and renewal

• Continuously improve processes to support more customers efficiently

• Identify at‑risk accounts early using health signals

• Take proactive action to reduce churn and improve customer outcomes

• Support renewal motions through ongoing engagement and value reinforcement

• Use tools like Vitally, Intercom, and CRM data to manage your book

• Track key KPIs including adoption, engagement, churn risk, and retention

• Share insights with the team to improve product, processes, and customer experience

• Other duties as assigned.

QUALIFICATIONS

• 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment

• Experience managing a high-volume book of business

• Strong operational mindset

• Comfortable working with data and identifying trends

• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce

• Experience building or optimizing CS playbooks and automation workflows

• Proactive communicator with strong organizational skills

• Able to balance speed, quality, and scale

• As part of a diverse team, the ability to work both independently and collaboratively.

• Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.

• Organized, administratively strong, and have solid writing, phone, and general communication skills.

• Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

WORK ENVIRONMENT

• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software.

• Due to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks.

• Once hired, the successful candidate must provide a valid government-issued photo ID as part of their onboarding process.

• The individual must be prepared to work standard business hours based on Pacific time.

GREAT REASONS TO JOIN OUR TEAM!

• Exciting and dynamic environment with a great leadership team

• Comprehensive training program and regular performance reviews to facilitate your success

• Competitive compensation based on experience and proven abilities

• Great referral programs with incentives and bonuses

• Unbelievable product discounts when you use our products for your own business

• A global workforce of multi-cultural and talented colleagues

• A close-knit operation with amazing growth opportunities for your personal development

• Corporate headquarters in beautiful Vancouver, British Columbia, Canada

ABOUT US

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow‑ups in real time across multiple languages. The platform enables businesses to automate and scale their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.

Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high-margin solution that redefines how companies engage with buyers and customers across a range of business interactions.

For more information, visit the SalesCloser website at: https://salescloser.ai.

SalesCloser.ai is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation

Internal applications will be accepted until Thursday, August 27, 2026, at 4 pm Pacific.