Customer Education Specialist

Citian; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO

401(k) match

Commuter benefit

On-site gym

Free snacks

Growth opportunities

Job summary

Citian, based in Washington, DC, is building its first customer education program. You will select and configure our LMS, design Citian 101/102 curricula, and create practical content for traffic engineers, planners, and GIS analysts.

The role emphasizes user-friendly, self-guided training that can be delivered remotely or on-site in DC, with collaboration from CS and product teams.

Qualifications

• 3+ years designing training for external customers of a software product.
• Portfolio showing self-paced or e-learning work.
• Hands-on experience selecting or administering a customer-facing LMS (Skilljar, Thinkific, Docebo, or Northpass).
• Strong knowledge of adult learning principles and self-directed learning.
• Fluency with authoring tools such as Articulate 360, Camtasia, or Loom-style video.
• Degree in instructional design, learning technology, or a related field (preferred).
• Experience with technical, data, GIS, or public-sector audiences (a strong plus).

Responsibilities

• Interview customers and CS team to define learner personas and required skills.
• Evaluate and configure a customer-facing LMS.
• Design and build foundational Citian 101/102 curriculum with CS team.
• Create content explaining data construction and product how-to content.
• Build short, task-based modules: video, interactive walkthroughs, job aids, knowledge checks.
• Pilot program with customers and measure completion, adoption, feedback.
• Deliver a maintenance playbook to keep content current as products evolve.

Skills

LMS configuration

Adult learning

E-learning portfolio

Content authoring tools

Education

Bachelor's degree in instructional design or related field

Tools

Skilljar

Thinkific

Docebo

Northpass

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems - roads, rail, transit, bicycle, pedestrian - operate.

Our tech solutions:

• Reduce traffic fatalities
• Enhance pedestrian accessibility
• Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Education Specialist at Citian, you will be building our first customer training program including overall design and setup. You'll pick and configure our LMS, build self-guided learning paths for our two products, and create a program that our team can run with. Our users are traffic engineers, planners, and GIS analysts who are busy, smart, and often new to their roles in the public sector. Providing training to these individuals has to be practical, user-friendly, and simple to adopt. Our preference is to have this individual based in our D.C. office, but we are open to remote candidates as well.

Responsibilities:

• Interview customers and our CS team to define learner personas and the skills each role needs
• Evaluate and recommend a customer-facing LMS, then configure it
• Design and build a foundational curriculum (Citian 101/102) with our CS team
• Create content that explains how our data is built and why agencies can trust it, alongside product how-to content
• Build short, task-based modules: video, interactive walkthroughs, job aids, and knowledge checks
• Pilot the program with a few customers and measure completion, adoption, and feedback
• Deliver a maintenance playbook so our team can keep content current as the products change

Qualifications:

• 3+ years designing training for external customers of a software product (required)
• A portfolio showing self-paced or e-learning work you designed (required)
• Hands-on experience selecting or administering a customer-facing LMS, such as Skilljar, Thinkific, Docebo, or Northpass
• Strong knowledge of adult learning principles and self-directed learning
• Fluency with authoring tools such as Articulate 360, Camtasia, or Loom-style video
• Degree in instructional design, learning technology, or a related field (preferred)
• Experience with technical, data, GIS, or public-sector audiences (a strong plus)

Your Citian Advantage:

• Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
• 401(k) company match and monthly commuter transportation benefit
• On-site gym and free snacks in the office
• High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities