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An innovative startup is seeking a Customer Success Manager to enhance the work experience for deskless employees. This role involves managing a diverse portfolio of mid-market and SMB clients, leveraging automation and data analytics to foster customer engagement and retention. You'll guide customers through their journey, ensuring they maximize the value of their investment. Join a passionate team that values collaboration and continuous improvement, where your contributions will significantly impact customer success and business growth. This fully remote position offers a dynamic work environment and the opportunity to shape the future of work.
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Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
The Customer Success Manager is responsible for managing a high-volume portfolio of low-touch mid-market and SMB customers in the US. This role focuses on proactive engagement at scale, ensuring customers achieve their business goals while maximizing the value of their Connecteam investment.
The ideal candidate has experience in digital-first customer success, leveraging automation, data analytics, and tech-touch strategies to drive adoption, retention, and expansion at scale. They should be comfortable handling a large portfolio, and balancing one-to-many outreach with personalized engagement where needed.
This is a fully remote position.
Your main responsibilities will include:
Benefits:
Salary range: 90K-100K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.