Customer Success Manager

Veracity Software Inc; San Francisco (CA); Remote; USD 90,000 - 100,000; Full time

Job summary

A leading company in IT services, Veracity Software Inc is seeking a Customer Success Manager to join their San Francisco team. The role involves onboarding prospective customers, ensuring customer satisfaction, and driving expansion of existing accounts. Ideal candidates will have a strong background in SaaS and customer management, delivering exceptional support and training to maximize customer success.

Qualifications

• Experience as Customer Success Manager or similar.
• Proven track record in managing customer relationships.
• Strong understanding of SaaS products.

Responsibilities

• Conduct onboarding calls and train new customers.
• Maintain high conversion rates from Free Trials.
• Proactively support and engage existing customers.

Skills

Customer Success Management

Technical Implementation

Customer Training

Communication

Problem Solving

Tools

SaaS Technologies

Salesforce

Hubspot

Slack

Notion

Job description

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• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
• Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
  
  

San Francisco, California (Remote)

Full Time

Onboarding Prospective Customers

• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
• Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
  
  

Expansion of Existing Accounts

• Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
• Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
• Drive expansion revenue of existing accounts in your pipeline (increase MRR)
  
  

Internal Team Processes

• Document best practices, creating templates for customer engagement at key milestones for various user personas
• Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
  
  

Screening Questions - Explain in detail for below questions.

Full Name:

Degree Major with University and Completion year?

Total experience as Customer Success Manager?

Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?

Total experience with worked on large/enterprise level accounts?

Total experience with Accounting/finance experience is preferred; interest in learning the space?

Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?

Total experience with navigate and teach customers about complex software products?

Are you Interested in working at a startup and taking on additional responsibilities ?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code Required)

Notice period: (in weeks):

Current work authorization status:

Expected Salary?

Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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