Customer Success Manager

Smartwyre; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager to enhance client satisfaction and drive software engagement. The role requires a seasoned professional with a knack for customer advocacy and strategic thinking in a dynamic software environment. This position allows for remote work with a preference for locations like Denver, Raleigh-Durham, or Minneapolis. Competitive health benefits, flexible hours, and the opportunity for career growth in a thriving industry are provided.

Benefits

Private Health Insurance

Competitive Health Insurance

Short Term / Long Term Disability Cover

Self-directed PTO

Flexible Work Location

Flexible Hours

Qualifications

• 3-5+ years customer-facing software experience in related industries.
• Detail-oriented with a passion for software-driven value.
• Strong relationship-building track record with enterprise users.

Responsibilities

• Deliver positive customer experience and manage customer needs.
• Drive engagement growth, helping customers derive value from software.
• Identify strategic opportunities for customer growth through software.

Skills

Communication

Customer Advocacy

Strategic Thinking

Problem Solving

Time Management

Job description

Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $400 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America.

We are building a B2B SaaS platform to network together the commercial operations of the companies that supply the world’s farmers with seeds, fertilizer, chemicals, and services, with their target markets being the United States, Europe, and LatinAmerica. Weaim to first offer SaaS applications to solve key commercial pain points (pricing, costing, quoting), then network these companies using a common data platform (transactional data exchange, product information publication, people networking, and user analytics), and finally empower the network to facilitate new business model amongst network participants.

About the role

• As a Customer Success Manager, you’ll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You’ll work directly in our software and use your super-user knowledge to help customer engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.
• Location: United States, Remote (preference for Denver, CO, Raleigh-Durham, NC, Minneapolis, MN)

What you'll do

• Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
• Engagement growth: drive continued engagement growth by helping customers use our software to drive value
• Strategic thinking: think creatively to identify new ways our customers can create new growth from our software

Experience

• 3-5+ years of experience in a customer-facing software experience, preferably in the software, agriculture, manufacturing, or distribution industries
• A keen passion for detail-oriented work – using your curiosity to use our software to enable value for customers
• Proven ability to relate to customers, helping them use software to drive change and improve business results
• Strong track record building alignment and relationships with business users in large and small enterprises
• Excellent oral and written communication and presentation skills
• Ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact

Private Health (UK - BUPA) / Competitive Health Insurance (US)

Short Term / Long Term Disability Cover (US)

Critical Illness and Income Protection (UK)

Self-directed PTO

Flexible Work Location

Flexible Hours

Professional Services & Customer Success