Customer Success Manager

CyberForce Global; United States; Remote; USD 65,000 - 140,000; Full time

Job summary

A high-velocity cybersecurity startup is looking for a Customer Success Manager focused on growth and expansion. This role involves ensuring successful onboarding, driving customer satisfaction, and identifying upsell opportunities to optimize the client's experience. The ideal candidate will have a strong background in customer success within the cybersecurity sector and the ability to manage stakeholder relationships effectively.

Qualifications

• 3-5+ years of experience in Customer Success within cybersecurity.
• Strong technical understanding of cybersecurity solutions.
• Proven track record of driving account expansion.

Responsibilities

• Own the customer lifecycle post-sale, driving adoption and expansion.
• Build relationships with customers to become a trusted advisor.
• Conduct regular QBRs and monitor customer health.

Skills

Customer Success

Account Management

Growth Experience

Relationship Management

Communication Skills

Job description

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Customer Success Manager (Growth & Expansion Focus)

Location: United States (Remote)

Our client — a high-velocity cybersecurity startup — is seeking a Customer Success Manager with a strong focus on customer growth and expansion. In this role, you'll not only ensure successful onboarding and adoption but also identify opportunities to drive upsells, cross-sells, and long-term account expansion as part of a broader GTM strategy.

Key Responsibilities:

• Own the customer lifecycle post-sale, driving adoption, satisfaction, and expansion opportunities.
• Build deep, strategic relationships with customer stakeholders to become a trusted advisor.
• Identify, qualify, and partner with Sales to close upsell and cross-sell opportunities.
• Conduct regular QBRs (Quarterly Business Reviews) and success planning sessions.
• Proactively monitor customer health, mitigating risks before they impact retention.
• Provide actionable customer feedback to Sales, Product, and Marketing to optimize GTM execution.

Qualifications:

• 3–5+ years of Customer Success, Account Management, or Growth experience within cybersecurity startups or early-stage environments.
• Proven track record of driving account expansion and managing renewal processes.
• Strong technical understanding of cybersecurity solutions and customer pain points.
• Highly entrepreneurial, with the ability to thrive in a fast-paced, evolving GTM structure.
• Outstanding relationship management, commercial acumen, and communication skills.

If you are successful amongst the screening process, someone from our team will reach out!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Computer and Network Security

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