Customer Success Manager

Contractor Liberty; United States; Remote; USD 73,000 - 89,000; Full time

Job summary

Contractor Liberty is seeking a Mid-level Customer Success Manager to own the post-sale relationship with roofing clients from onboarding through retention. You will run regular strategy calls to review ad performance, leads, and sales outcomes, while preventing churn and driving account growth.

Ideal candidates bring client-facing experience in revenue roles and a solid understanding of digital marketing concepts, with the ability to hold clients accountable and work with the fulfillment and

Qualifications

• Minimum 2 years in a client-facing, sales, or account management role.
• Experience managing multiple accounts or clients simultaneously.
• Comfortable having direct, sometimes tough conversations with clients.
• Familiarity with digital marketing concepts such as paid ads, lead generation, funnels, and CRMs.
• Reliable internet connection and availability during standard US business hours.

Responsibilities

• Own the post-sale client relationship from onboarding through retention.
• Run weekly or bi-weekly strategy calls with clients to review ad performance, lead flow, and sales outcomes.
• Identify when a client is at risk and take action before they churn.
• Coordinate with the fulfillment and ads team to ensure delivery stays on track.
• Upsell and cross-sell additional services to grow account value.
• Track client KPIs, flag problems early, and own retention metrics.

Skills

Client-facing

Revenue ownership

Strategic communication

Digital marketing knowledge

Tools

CRM software

Job description

Location: Remote (US or Canada-based preferred)

Employment Type: Full-time

Seniority Level: Mid-level

Job Function: Customer Success / Account Management

About Contractor Liberty

Contractor Liberty is a high-growth marketing agency that partners exclusively with roofing companies and home service businesses across the US to help them dominate their local markets. We're not a "set it and forget it" agency. We're in the trenches with our clients, driving real revenue, and we need someone who can hold the line on that standard.

The Role

As our Customer Success Manager, you are the front line between our agency and our roofing clients. You're not a "check-in call" person. You're the one who owns the relationship, drives results, holds clients accountable, and makes sure nobody churns on your watch.

What you'll be doing day to day:

• Own the entire post-sale client relationship from onboarding through retention
• Run weekly or bi-weekly strategy calls with clients, reviewing ad performance, lead flow, and sales outcomes
• Identify when a client is at risk and take action before they churn
• Coordinate with the fulfillment and ads team to ensure delivery stays on track
• Hold clients accountable to working their leads — you're their partner, not their yes-man
• Upsell and cross-sell additional services to grow account value
• Track client KPIs, flag problems early, and own retention metrics

Who You Are

• You're confident and direct. You're not afraid to push back on clients who aren't doing their part.
• You come from a sales or client-facing background where you were directly responsible for revenue or retention outcomes.
• You understand blue-collar business owners. You've either worked in a trade, sold to them, or managed relationships with them.
• You're organized and use systems to stay on top of things, but your real skill is in the conversation.
• You're hungry. You want to grow into a leadership role, not just collect a paycheck.

Compensation

This is a performance-heavy role. We want people who take initiative and are motivated by upside.

Total on-target earnings: $6,500 to $8,000/month (Base + Bonuses)

Growth path: This role leads directly into a Director of Client Success or Operations Manager position as we scale past 50+ clients

Requirements

• Minimum 2 years in a client-facing, sales, or account management role
• Experience managing multiple accounts or clients simultaneously
• Comfortable having direct, sometimes tough conversations with clients
• Familiarity with digital marketing concepts such as paid ads, lead generation, funnels, and CRMs
• Reliable internet connection, professional work environment, and availability during standard US business hours