Customer Success Manager

LogicManager; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic remote tech firm as a Customer Success Manager, where you'll drive growth and build strong customer relationships. In this role, you will manage a portfolio of clients, ensuring they maximize their use of innovative risk management solutions. Your expertise in customer success will help identify expansion opportunities and mitigate churn, all while collaborating with leadership and advocating for customer needs. This is a fantastic opportunity to thrive in a supportive environment that values transparency, work-life balance, and internal growth. If you're passionate about customer satisfaction and want to make a significant impact, this role is for you!

Benefits

Flexible Paid Time Off

401(k) with Matching

Company-Sponsored Activities

Remote Work Opportunities

Qualifications

• 3+ years of customer-facing experience with full-lifecycle customer success.
• Proficiency in CRM documentation and engaging with executives.

Responsibilities

• Manage a portfolio of accounts, focusing on upselling and customer retention.
• Conduct product demos and business reviews to drive product adoption.

Skills

Customer Success Management

Communication Skills

Problem-Solving

Critical Thinking

CRM Documentation

Engaging with C-suite Executives

Education

Bachelor's Degree

Tools

HubSpot

Google Suite

Job description

-- We are actively reviewing applications for this position --

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

We’re seeking a dynamic, proactive, and customer-focused individual to join LogicManager’s Customer Success Team! As a Customer Success Manager, you'll be a driving force in fueling our growth and that of our customers. Your focus will be on building strong relationships, identifying expansion opportunities, and ensuring renewals. From product demos to regular business reviews, you'll guide a portfolio of customers beyond onboarding, proactively solving challenges, driving product adoption, and collaborating with leadership to achieve their goals. Success in this role requires a growth mindset, stellar communication, and the ability to align LogicManager’s solutions with customer ambitions.

What You'll Do

• LogicManager Solutions: Acquire proficiency in LogicManager risk-based ERM solutions, understanding their application in various customer programs to conduct solution demonstrations and support proof of concepts and trials.
• Customer Portfolio Management: Oversee a portfolio of assigned accounts, proactively managing upselling and cross-selling initiatives.
• Supportive Post-Onboarding Assistance: Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding.
• Collaborative Retention Strategies: Collaborate with the Advisory team to devise and implement effective customer retention strategies.
• Industry Insights and Value Demonstration: Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value. Liaise with RevOps, Product Management and Marketing to ensure effective customer communications for product adoption.
• Advocate for Customer Needs: Be an advocate for customers, offering insights for product development and enhancements and risk management best practices.
• Diverse Client Interaction: Confidently engage with corporations of varying sizes, job functions, and industries.
• Churn Mitigation and Action Planning: Identify churn risks, escalate concerns, and create action plans to mitigate customer churn.
• Expansion Consultation: Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas.
• Career Growth and Company Culture Engagement: Seize opportunities for career development by actively engaging in LogicManager’s vibrant culture.

About You And What Skills You'll Need

• Experience: 3+ years of customer-facing experience with exposure to full-lifecycle customer success.
• Technical Skills: Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required. Experience with Google Suite is a plus.
• Core Competencies: Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude.
• Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

-Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

-Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events.

-100% Remote Workforce: We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team.

-Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.

Common Traits That Make Someone Successful at LogicManager:

• Empathy: Tune into the emotions and experiences of others to create meaningful connections.
• Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.
• Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.
• Imagination: Develop new ideas, visions, and possibilities to push boundaries.
• Critical Thinking: Analyze situations, making informed decisions based on logic and reason.
• Complex Problem-Solving: Break down intricate challenges into manageable steps.
• Narrative Reasoning: Understand, remember, and convey stories that shape our business.
• Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.