Site Reliability Engineer

IXOPAY; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Career growth

International culture

AI function

Job summary

IXOPAY seeks a Site Reliability Engineer to design, build and operate scalable, cloud-native infrastructure powering our global payments platform. This hands-on role combines software engineering with platform expertise to improve reliability, performance and capacity across Azure and AWS.

You will work with Engineering, Security, Product and Infrastructure teams to automate operations, implement SLOs, and drive resilience.

Qualifications

• Experience in SRE/Platform Eng or DevOps roles.
• Experience with cloud-native apps on Azure and/or AWS.
• Strong Linux troubleshooting and performance tuning.
• IaC and config management tools (Terraform, CloudFormation, Ansible, Chef).
• Containerized and serverless architectures experience.
• Observability practices: monitoring, logging, tracing.
• CI/CD pipelines with GitLab, Azure DevOps, or CodeBuild/Deploy.
• Strong troubleshooting across apps, infra, networking, distributed systems.
• Experience supporting highly available enterprise platforms.

Responsibilities

• Build and maintain reliable platforms across Azure and AWS.
• Monitor health, availability, latency, and capacity of services.
• Lead incident response and root cause analyses.
• Automate tasks and infrastructure management.
• Collaborate with software engineering and security teams.
• Develop runbooks and documentation.

Skills

SRE / Platform Engineering

Cloud platforms

Linux administration

Observability

CI/CD

Troubleshooting

Automation

Distributed systems

Education

Bachelor's degree in CS or related

Tools

Terraform

AWS CloudFormation

Ansible

Chef

GitLab CI/CD

Azure DevOps

Job description

IXOPAY is the enterprise‑grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI‑driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise‑scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

About The Role

We're looking for a Site Reliability Engineer to help build and operate the resilient, scalable infrastructure that powers IXOPAY's global payment platform.

In this hands‑on engineering role, you'll combine software engineering and platform expertise to improve the reliability, performance, and scalability of our cloud‑native systems. Working closely with Engineering, Security, Product, and Infrastructure teams, you'll automate operational processes, strengthen platform resilience, and ensure our services meet the high availability and performance expectations of enterprise customers.

This is an opportunity to help shape the reliability engineering practices that support one of the world’s leading intelligent payments platforms.

What You’ll Do

Build Reliable Platforms

• Design, build, and maintain software and automation that improves the reliability, scalability, and operational efficiency of IXOPAY’s platform.
• Develop infrastructure and platform services using cloud‑native technologies across Microsoft Azure and Amazon Web Services (AWS).
• Contribute to system architecture, platform management, capacity planning, testing, and release processes that enable secure, resilient growth.
• Balance delivery speed with reliability by supporting well‑defined service level objectives (SLOs) and operational best practices.

Improve Operational Excellence

• Proactively monitor the health, availability, latency, performance, and capacity of customer‑facing applications and infrastructure.
• Lead troubleshooting and recovery efforts for production incidents, driving resolution through structured problem solving and strong ownership.
• Conduct root cause analyses for critical incidents and implement long‑term improvements that reduce operational risk.
• Create and maintain technical documentation, operational runbooks, and standardized procedures that improve team effectiveness.

Automate and Optimize

• Identify opportunities to automate routine operational tasks, infrastructure management, and incident response workflows.
• Build sustainable systems through infrastructure automation, configuration management, and continuous improvement initiatives.
• Gather and analyze platform and application metrics to improve performance, reliability, and fault detection.
• Support disaster recovery planning, resilience testing, and ongoing platform optimization.

Collaborate Across Teams

• Partner with Software Engineering teams throughout the development lifecycle to improve reliability, observability, and operational readiness.
• Participate in Agile planning and delivery, contributing to projects that enhance platform capabilities and operational excellence.
• Share technical knowledge, mentor teammates, and continuously expand your own expertise in cloud infrastructure and reliability engineering.

What You’ll Bring

Required

• Experience in Site Reliability Engineering, Platform Engineering, DevOps, or a related infrastructure engineering role.
• Experience supporting cloud‑native applications in Microsoft Azure, Amazon Web Services (AWS), or both.
• Strong understanding of Linux administration, system troubleshooting, and performance tuning.
• Experience with infrastructure as code and configuration management tools such as Terraform, AWS CloudFormation, Ansible, or Chef.
• Experience with containerized and serverless architectures.
• Understanding of observability practices, including monitoring, logging, tracing, alerting, and performance analysis.
• Experience with CI/CD pipelines and modern software delivery practices using tools such as GitLab, Azure DevOps, AWS CodeBuild, CodeDeploy, or CodePipeline.
• Strong troubleshooting skills across applications, infrastructure, networking, and distributed systems.
• Experience supporting highly available, scalable enterprise platforms.

Preferred

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.
• Microsoft Azure or AWS certifications.
• Experience designing and supporting large‑scale distributed systems.
• Knowledge of networking concepts, including load balancers, firewalls, LAN/WAN infrastructure, and network security.
• Experience working within FinTech, payments, or other highly regulated, high‑availability environments.

Benefits

• Competitive salary and benefits
• Professional growth and leadership opportunities
• A collaborative, international engineering culture
• The opportunity to build an AI function from the ground up

US Benefits Include

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer‑paid Life, AD&D, Short‑Term Disability, and Long‑Term Disability Insurance
• Unlimited Paid Time Off and Paid Holidays
• 401(k) Plan with Employer Match

Our Commitment to Inclusion

We know great candidates don’t always meet every qualification. If you’re excited about this opportunity, we encourage you to apply—we’d love to hear what you can bring to IXOPAY.

Equal Opportunity Employer

IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E‑Verify.