Customer Success Manager

TextYess S.R.L.; United States; Vor Ort; USD 28.000 - 45.000; Vollzeit

Zusammenfassung

TextYess S.R.L. is seeking a Customer Success Manager for the UK market to own onboarding, adoption and retention for a portfolio of UK merchants. You will migrate campaigns from major platforms and build WhatsApp/email automations, teaching merchants to run them independently.

The role requires hands-on experience with e-commerce CRMs, an agency background, and fluency in English and Italian. Expect a fast-growing, international team and a strategic position in expanding the UK book.

Qualifikationen

• Experience in Customer Success, Account Management or a client-facing role with hands-on CRM campaigns.
• Agency background strongly preferred; you do the marketing work with the merchant, not just manage the relationship.
• Home in Shopify and DTC e-commerce; turn ROAS and attributed revenue into a commercial case.
• Track record managing a client portfolio, including renewal and upsell conversations.
• English native or bilingual (C2) and Italian at C1 or above, both mandatory.

Aufgaben

• Run your UK book end to end, from handover from Sales through onboarding, adoption and retention.
• Migrate onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all.
• Build and launch WhatsApp and email campaigns and automations with merchants, then teach them to run them on their own.
• Grow revenue by spotting and closing upsells: plan upgrades, new channels, Autonomous CRM.
• Bridge between the UK and the team: be the voice of UK merchants with Product and Sales, and resolve technical issues with the platform team, Meta and 360dialog.

Kenntnisse

Customer Success

Account Management

Client-facing

CRM campaigns

Agency background

Shopify

DTC ecommerce

Portfolio management

English native

Italian C1

Tools

Klaviyo

Mailchimp

Brevo

Omnisend

Shopify Email

Jobbeschreibung

Описание

Ciao, we're TextYess We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously. We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone. We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it. We're looking for our first Customer Success Manager dedicated to the UK market: a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end, from onboarding to expansion, carry a revenue number on your book from month3, and give our UK merchants a native‑speaking partner as the market scales.

Задачи

• Run your UK book end to end, from the handover from Sales through onboarding, adoption and retention, keeping Attio current as the source of truth.
• Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all.
• Build and launch WhatsApp and email campaigns and automations together with merchants, then teach them to run them on their own.
• Grow revenue by spotting and closing upsells: plan upgrades, new channels, Autonomous CRM.
• Create the bridge between the UK and the team: be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog.

Требования

Experience in Customer Success, Account Management or a client-facing role, with hands‑on experience running email or CRM campaigns for e‑commerce clients (Klaviyo, Mailchimp, Brevo, Omnisend or Shopify Email). Agency background strongly preferred: here you do the marketing work with the merchant, not just manage the relationship. You're at home in Shopify and DTC e‑commerce, and can turn ROAS and attributed revenue into a commercial case. A track record managing a client portfolio, including renewal and upsell conversations. English native or fully bilingual (C2) and Italian at C1 or above, both mandatory. Nice to have: experience with WhatsApp marketing or conversational commerce, a migration between marketing platforms under your belt, or a network in UK e‑commerce.

Why TextYess

Real ownership, from day one. No layers, no waiting your turn: you'll own outcomes, not just tasks. Lean team, big impact. You'll work shoulder‑to‑shoulder with top‑notch international talent, ready to disrupt and leave a mark. Build, don't maintain. We're early enough that most of what you touch doesn't have a playbook yet, you get to write it. Grow as fast as you push. Roles and responsibilities scale with what you prove you can do, not with tenure. A team that actually likes each other. We're a dynamic, close‑knee crew that moves fast, laughs a lot, and has each other's backs.

Условия

Salary: The gross annual salary (RAL) ranges from € 25K to €40K depending on relevant experience and fit with the role.
Stock Options: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We want to make TextYess feel like yours too.

Our hiring process

We keep it real and reasonably fast: Screening call, let's just talk. Communication, fit, the basics. Technical Interview with the Hiring Manager, Let’s deepdive into technicalities of the role. Founder & Team conversations, here you meet the people you'd actually work with. Debrief, reference check, and decision. We move quickly once we're there.

TextYess is an equal opportunity employer. We welcome applicants of all backgrounds and experiences.