Customer Success Manager

Britive; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Medical, dental, and vision insurance

Paid parental leave

401k

Unlimited PTO

Home office stipend

Connectivity stipend

Job summary

Britive is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise accounts in a fully remote US role. You will lead onboarding, renewals, and quarterly business reviews, coordinating with CS Engineers, Product, Pre-Sales, and Sales Architects to demonstrate ROI and identify expansion opportunities.

You will collaborate with security leaders and executives, monitor account health, and develop mitigation plans to reduce churn.

Qualifications

• 5+ years in a Customer Success Manager, Technical Account Manager, or enterprise post-sales role.
• Demonstrated track record managing large enterprise accounts with multi-stakeholder deployments.
• Excellent communication and presentation skills with CISOs and engineers alike.
• Strong cross-functional collaboration across product, sales, and support teams.
• Deep understanding of cybersecurity, cloud environments, and identity technologies (PAM, IAM, IGA, SSO, RBAC/ABAC).
• Experience with AWS/Azure/GCP and identity providers like Okta and Azure AD.
• Fast-paced startup experience with resourceful, process-building mindset.
• Based in the US or Canada.

Responsibilities

• Act as primary contact for enterprise accounts post-sale and manage the relationship.
• Build deep relationships with security leaders, CISOs, and executive sponsors.
• Lead onboarding programs to ensure on-time deployment and measurable success.
• Host monthly technical check-ins to review platform health and adoption.
• Prepare QBRs showing ROI, usage trends, and roadmap alignment.
• Monitor account health and mitigate churn risks with proactive plans.
• Own end-to-end deployment plans and ensure stakeholder alignment.
• Coordinate with Customer Success Engineers to drive implementation and resolve blockers.
• Educate customers on PAM best practices and IAM workflows.

Skills

Enterprise accounts management

Project management

Executive communication

Cross-functional coordination

Security & IAM knowledge

Cloud platforms experience

Startup / high-growth experience

US or Canada-based

Tools

Terraform

Kubernetes

HashiCorp Vault

Okta

Azure AD

Job description

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai.Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS.

Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.

About Britive

Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security.

About the Role

As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities

This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you.

What You’ll Do

Relationship Management & Customer Outcomes

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.
• Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.
• Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
• Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
• Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
• Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalated.

Project & Deployment Management

• Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
• Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts.
• Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.
• Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.

Cross-Functional Coordination & Internal Alignment

• Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience.
• Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
• Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
• Advocate for customer needs internally, translating field insights into actionable product feedback.
• Drive customer advocacy efforts including case studies, reference calls, and product council participation.

What You’ll Bring

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
• Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
• Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence.
• Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
• Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.
• Must be based in the US or Canada.

Nice to Have

• Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government).
• Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.
• Prior experience at a PAM, IGA, or cloud security vendor.

The estimated base salary for this role is $120,000 - $150,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.

• Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
  
• Competitive compensation and meaningful equity
• Medical, dental, and vision insurance
• Paid parental leave benefits
• 401k (U.S.)
• Flexible + Unlimited PTO (U.S.)
• Career development opportunities and paths
• Home office and connectivity stipends

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Britive’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.