Customer Success Manager

Connecteam; Town of Texas (WI); Remote; USD 90,000 - 100,000; Full time

Job summary

An innovative startup is seeking a Customer Success Manager to enhance the experience of deskless employees. In this fully remote role, you will manage a high-volume portfolio, leveraging automation and data analytics to drive engagement and retention. This position offers the opportunity to work independently while collaborating with global teams, ensuring customers achieve their business goals. Join a company that values growth, inclusivity, and fun, and make a significant impact on the future of work.

Benefits

Medical coverage

Insurance plan

Paid vacation and sick days

Qualifications

• 2+ years in B2B SaaS Customer Success or Account Management.
• Experience managing 100+ accounts with tech-touch strategies.

Responsibilities

• Manage customer portfolios using automation and digital strategies.
• Monitor customer health scores and intervene proactively.

Skills

B2B SaaS Experience

Customer Success Management

Data Analytics

Communication Skills

Team-oriented Mindset

Growth Mindset

Job description

Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world's global workforce — deskless employees.

Our business management platform helps thousands of businesses thrive by simplifying team management, allowing them to focus on growth and operations.

About the role:

The Customer Success Manager manages a high-volume portfolio of low-touch mid-market and SMB customers in the US. The role emphasizes proactive engagement at scale, ensuring customers meet their business goals while maximizing their investment in Connecteam.

The ideal candidate has experience in digital-first customer success, utilizing automation, data analytics, and tech-touch strategies to enhance adoption, retention, and expansion. Comfort with handling a large portfolio and balancing outreach with personalized engagement is essential.

This is a fully remote position.

Your main responsibilities will include:

• Managing a large portfolio of customers using automation, webinars, in-app messaging, and other digital strategies to promote adoption and retention.
• Guiding customers through adoption and renewal phases with data-driven insights and segmentation-based engagement.
• Monitoring customer health scores, usage data, and churn risk indicators to intervene proactively.
• Identifying upsell and cross-sell opportunities through customer data analysis and strategic outreach in collaboration with sales.
• Supporting higher-touch interventions when necessary, escalating issues to appropriate teams.
• Collaborating with customers to develop new use cases and success stories.

Qualifications needed:

• At least 2 years of B2B SaaS experience in Customer Success, Scale CS, or Account Management — MUST
• Experience managing a high-volume portfolio (100+ accounts) with tech-touch and automation — MUST
• Proven ability to drive engagement and retention via digital programs, webinars, and self-service content
• Strong analytical skills with experience using data for customer segmentation and proactive outreach
• Excellent communication skills, including experience with one-to-many strategies
• A team-oriented mindset with a focus on feedback, idea-sharing, and continuous improvement
• Ability to work independently in a fast-paced, high-growth environment, managing multiple initiatives
• Experience working with global teams across different time zones
• A growth mindset and passion for scaling customer experience
• Background in HR Tech, Workforce Management, or related fields — Advantage

Benefits:

• Medical coverage
• Insurance plan
• Paid vacation and sick days

Salary range: $90K - $100K

Eligible states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

Why join Connecteam?

• We invest in our people. We nurture and train our team members for long-term growth.
• Impact on customers. We empower managers of all sizes to effectively communicate and operate their deskless workforces.
• We get things done. Our employees are passionate about executing their duties and delivering value.
• We have fun! From happy hours to holiday parties, we celebrate together.
• Everyone is welcome. We foster an inclusive, supportive environment.

Join us to shape the future of work!