Customer Success Manager

UpGuard; Tampa (FL); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading cybersecurity software company is seeking a Customer Success professional to enhance customer relationships and ensure successful onboarding and product usage. This fully remote role offers a generous base salary ranging from $85,000 to $100,000, along with quarterly bonuses, lifestyle subsidies, and extensive employee benefits. Candidates should have experience in customer success or account management, demonstrating excellent organizational skills and an understanding of cyber risk management frameworks.

Benefits

Monthly lifestyle subsidy

$1,500 annual learning and development allowance

18 weeks of paid parental leave

Top-spec hardware provided

Qualifications

• Minimum 2 years of experience in customer success, account management, or similar roles.
• Proven track record in driving customer success within enterprise organizations.
• Ability to document processes effectively.

Responsibilities

• Drive constant value for accounts through the customer lifecycle.
• Engage stakeholders to improve customer relationships.
• Onboard strategic customers to boost product usage.

Skills

Customer Success

Account Management

Risk Management Understanding

Stakeholder Engagement

Organizational Skills

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Generous compensation with a base salary between $85,000 and $100,000, plus quarterly bonuses, leading to potential yearly earnings from $95,000 to $120,000.
- Monthly lifestyle subsidy for financial, physical, and mental well-being.
- $1,500 annual learning and development allowance to support career growth.
- Fully remote working environment, providing flexibility in your work location.
- 18 weeks of paid parental leave, irrespective of parenting role.
- Top-spec hardware provided for all team members to ensure optimal performance.

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle.
- Act as a trusted advisor, engaging regularly with stakeholders to enhance customer relationships.
- Onboard strategic customers, maximizing value and increasing product usage.
- Monitor customer health and provide proactive education to optimize product use.
- Develop strategic account plans that align with customer goals and UpGuard's offerings.

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation within enterprise organizations.
- Proven track record of driving customer success and aligning solutions at executive and departmental levels.
- Experience in building and maintaining customer relationships.
- Highly organized with the ability to document processes and update existing documentation.
- Understanding of cyber risk management or risk management frameworks.

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools such as ChurnZero or GainSight.
- Familiarity with CRM platforms like HubSpot or Salesforce.
- Knowledge of technical cybersecurity compliance and certification activities such as NIST, PCI, ISO27001.
- Project management experience.
- Basic knowledge of APIs and experience navigating large enterprise relationships.

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechnologyJobs #EmployeeBenefits

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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