Customer Success Manager

Elysium; Southfield (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Elysium Inc. in Michigan seeks a results-driven sales professional with 4+ years in 3D software sales or related engineering. You will learn complex products quickly and communicate effectively with clientele, driving growth across aerospace, automotive, and heavy industries.

Responsibilities include discovery calls, renewals management, pilot projects, and collaboration with leadership to shape sales and customer success strategies. Travel to clients and events is expected.

Qualifications

• 4+ years of related experience (sales, software, engineering, manufacturing, customer service).
• Experience or knowledge in CAD/CAM/CAE and/or manufacturing.
• 4-year degree in Business, Marketing, Engineering, or similar field.
• Strong organizational skills and effective communication skills, professional English fluency.
• Excellent work ethic with a desire to learn and improve.

Responsibilities

• Engage with prospects to sell appropriate Elysium solutions.
• Hold discovery and requirements gathering calls to identify process and technology needs.
• Establish and build existing customer relationships, keeping awareness of mutual updates, including renewal management.
• Support and lead projects with customers as needed, including pilot statements of work, CAD migrations, deployment to production, and other technical projects.
• Collaborate with leadership for development and execution of sales and customer success strategies.
• Generate proposals, statements of work, and quotations.
• Follow company processes and contribute or lead relevant improvement initiatives as needed.
• Present in meetings and at industry events.
• Maintain product knowledge and application to industry.
• Attend tradeshows and industry events and travel to customers.
• Contribute to marketing activities as needed.
• Build and maintain industry knowledge.
• Maintain awareness and updates from competition to recognize Elysium strengths and advantages.

Skills

Sales experience

CAD/CAM/CAE knowledge

Strong communication

Professional English fluency

Time management

Education

4-year degree in Business/Marketing/Engineering

Tools

CRM systems

Microsoft Office Suite

Job description

Elysium Inc. is a software company supplying to manufacturing organizations that use 3D product data—specifically, aerospace & defense, automotive, heavy industry, electronics, and medical device industries. We are seeking a highly motivated, results-driven individual with 4+ years of 3D-related software sales or relevant mechanical engineering experience.

Candidate shall possess the ability to learn difficult products and strategies quickly while communicating effectively with clientele.

Summary

Elysium Inc. is a software company supplying to manufacturing organizations that use 3D product data—specifically, aerospace & defense, automotive, heavy industry, electronics, and medical device industries. We are seeking a highly motivated, results-driven individual with 4+ years of 3D-related software sales or relevant mechanical engineering experience.

Candidate shall possess the ability to learn difficult products and strategies quickly while communicating effectively with clientele.

Key Responsibilities

• Engage with prospects to sell appropriate Elysium solutions
• Hold discovery and requirements gathering calls to identify process and technology needs
• Establish and build existing customer relationships, keeping awareness of mutual updates, including renewal management
• Support and lead projects with customers as needed, including pilot statements of work, CAD migrations, deployment to production, and other technical projects.
• Collaborate with leadership for development and execution of sales and customer success strategies
• Generate proposals, statements of work, and quotations
• Follow company processes and contribute or lead relevant improvement initiatives as needed
• Present in meetings and at industry events
• Maintain product knowledge and application to industry
• Attend tradeshows and industry events and travel to customers
• Contribute to marketing activities as needed
• Build and maintain industry knowledge
• Maintain awareness and updates from competition to recognize Elysium strengths and advantages

Required Skills

• 4+ years related experience (sales, software, engineering, manufacturing, customer service)
• Experience or knowledge in CAD/CAM/CAE and/or manufacturing
• 4-year degree in Business, Marketing, Engineering, or similar field
• Strong organizational skills and effective communication skills, professional English fluency
• Excellent work ethic with a desire to learn and improve
• Ability to learn quickly, retain knowledge, and implement acquired skills
• Results-driven, hard-working, and positive attitude with high level of professionalism
• Ability to build, foster, and maintain positive professional relationships, including poise to interact with individuals at all levels
• Must be able to demonstrate skills in Microsoft Suite (Excel, PowerPoint, SharePoint, Word, Outlook)
• Excellent time management and organizational skills
• Ability to travel

Preferred Skills

• Knowledge in Model-Based Enterprise (MBD/MBE)
• Knowledge or experience with PLM systems
• Knowledge in point-cloud/scanning and related software
• Portuguese language proficiency is a plus