Customer Success Manager

CoreReachAI, Inc.; Seattle (WA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity

Hybrid work in Seattle

Health, dental and vision insurance

Generous PTO and company holidays

Job summary

CoreReachAI, Inc. in Seattle seeks a Customer Success Manager to be the main contact for customers, coordinating onboarding with property managers and maintenance teams, and ensuring the agent is configured for residents to hear the right answers.

This hybrid role requires in-office presence 2–3 days a week. You will review calls, adjust agent settings, monitor account health, and guide customers as their portfolios grow.

Qualifications

• 2+ years in customer success, account management or another customer-facing role.
• Clear communication: explain how the agent works in plain language.
• Strong organization, manage many accounts at different stages.
• Experience with CRM tools (Salesforce or similar).
• Genuine interest in property management operations and helping teams succeed.
• Comfort shaping new processes and improving them as you go.

Responsibilities

• Onboard new customers: on-call schedules, escalation rules, property details and the answers residents should hear
• Review calls and summaries with customers, and turn what you find into better agent settings
• Watch account health and step in before a small issue becomes a reason to leave
• Run regular check-ins that show customers what their agent handled and where it can do more
• Help customers add properties and move to the right plan as their portfolio grows
• Bring customer feedback to product and engineering, and advocate for what customers need
• Build the onboarding guides, playbooks and training materials that let this scale

Skills

Customer Success

Communication

Organization

CRM Tools

Property Management Interest

Process Improvement

Tools

Salesforce

Job description

CoreReach builds AI voice agents that answer calls for property management companies, day or night. An agent is only as good as its setup: who's on call, what counts as an emergency, and what residents should hear. That's where you come in.

As a Customer Success Manager, you'll be the main point of contact for our customers, from their first week onward. You'll work with property managers and their maintenance and leasing teams to set their agent up right and keep improving it. This is a hybrid role, based in our Seattle office 2 to 3 days a week.

What you'll do

• Onboard new customers: on-call schedules, escalation rules, property details and the answers residents should hear
• Review calls and summaries with customers, and turn what you find into better agent settings
• Watch account health and step in before a small issue becomes a reason to leave
• Run regular check-ins that show customers what their agent handled and where it can do more
• Help customers add properties and move to the right plan as their portfolio grows
• Bring customer feedback to product and engineering, and advocate for what customers need
• Build the onboarding guides, playbooks and training materials that let this scale

What we're looking for

• 2+ years in customer success, account management or another customer-facing role, ideally at a software company
• Clear communication: you can explain how the agent works in plain language
• Strong organization, with the ability to manage many accounts at different stages
• Experience with CRM tools (Salesforce or similar)
• Genuine interest in property management operations and helping teams succeed
• Comfort shaping new processes and improving them as you go

Nice to have

• Background in property management, leasing or maintenance coordination
• Experience in AI, telephony or communications technology
• Experience designing or improving customer success processes
• Familiarity with call analytics or voice AI products

What we offer

• Competitive salary and equity
• Hybrid work in our Seattle office (2 to 3 days a week)
• Health, dental and vision insurance
• Generous PTO and company holidays
• A direct say in how the product evolves

CoreReach is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.