Customer Success Manager

VGP JOINT STOCK COMPANY; Seattle (WA); Remote; USD 70,000 - 85,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to guide clients through SaaS implementation and foster relationships. The role requires strong problem-solving skills and a background in community health is preferred. This remote position offers a competitive salary.

Qualifications

• Experience in SaaS implementation and account management.
• Community health background is a plus.

Responsibilities

• Act as primary contact for clients, providing support and guidance.
• Oversee SaaS solution implementation and configuration.
• Conduct regular client check-ins to review usage and satisfaction.

Skills

Problem Solving

Communication

Bilingual (English/Spanish)

Tools

CRM

Job description

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About Pear Suite
Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare entities and community organizations to meet social needs in a culturally sensitive, person-centered way.

About The Role

Job Title: Customer Success Manager

Type: Full-Time

Pay: 70-85K

Location: Remote (Pacific Standard Timezone preferred)

Reports To: Sr. Customer Success Manager

Job Overview

We seek a dedicated, proactive, community-oriented Customer Success Manager with a background in community health work/care navigation and SaaS software implementation and account management. The role involves guiding clients through platform implementation, fostering relationships, and driving engagement and retention. Knowledge of community-based practices is essential.

What You'll Do

• Act as the primary contact for clients, providing support and guidance.
• Oversee SaaS solution implementation and configuration.
• Develop deep platform knowledge to address inquiries and troubleshoot.
• Conduct regular client check-ins to review usage and satisfaction.
• Collaborate with Sales and Product teams to meet client needs.
• Develop training materials and sessions for clients.
• Monitor KPIs like satisfaction, usage, and renewals.
• Identify and mitigate risks to client satisfaction and retention.

Qualifications

• Experience in SaaS implementation, account management, and platform configuration.
• Community health background is a plus.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities independently.
• Proficiency with CRM and relevant tools.
• Bi-lingual in English/Spanish preferred.

If you are results-driven with a passion for customer success and building client relationships, we want to hear from you.

We are an Equal Opportunity Employer. We celebrate diversity and encourage applicants from all backgrounds.

Pay Range: $70,000 - $85,000 USD per year (Remote)