Client Success Manager

DXC Technology; Seattle (WA); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to drive revenue growth and enhance client relationships. This role involves strategic planning, managing account activities, and leading virtual teams to ensure client satisfaction. The ideal candidate will have extensive experience in Customer Success and Account Management, with a strong ability to interact with C-level executives. This is a fantastic opportunity to contribute to a dynamic team while working remotely and traveling to client sites as needed. Join a forward-thinking company that values innovation and client success.

Qualifications

• 5-7 years in Customer Success or Account Management.
• Experience with C-level executives and strategic planning.

Responsibilities

• Coordinate account planning and manage a pipeline of deals.
• Ensure contract renewals and foster revenue growth.

Skills

Customer Success Management

Account Management

Strategic Planning

Client Relationship Management

Team Leadership

Stakeholder Management

Program Management

Communication Skills

Education

Bachelor's Degree

Job description

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DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more about us.

Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They serve as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and executing CES strategic objectives and financial goals.

Responsibilities:

Location: Remote with travel to clients as needed. Willingness to travel approximately 50%, depending on work and client needs.

1. Coordinate account planning with Market partners, leveraging Industry SMEs.
2. Manage a pipeline of sub-$5M deals.
3. Ensure contract renewal readiness and secure renewals.
4. Foster a revenue growth mindset within the CES team for their account.
5. Identify opportunities through horizon scanning and cross-selling CES offerings.
6. Create proactive opportunities with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
7. Represent the Voice of the Client within CES.
8. Understand the relationship between client goals, internal programs, and technology activities.
9. Expand and maintain relationships with key client stakeholders.
10. Maintain industry expertise and stay informed about market trends and competitors.
11. Approve sub-$5M deals.
12. Forecast revenue and margin accurately with Market partners.
13. Ensure contractual delivery obligations are met.
14. Lead virtual teams of CES personnel working on their account.
15. Ensure client satisfaction with delivered work.
16. Coordinate with delivery teams to ensure margin delivery, including optimizing onshore/offshore resources, labor, and automation.
17. Deliver fixed-price projects on time, within scope, and within budget.
18. Drive speed in resource allocation.

Mandatory Skills:

• Bachelor's degree or equivalent experience.
• 5-7 years in Customer Success, Account Management, or a technical customer-facing role.
• Strategic planning, client relationship management, and team leadership skills.
• Experience interacting with C-level executives, including Senior Directors and Directors.
• Experience in Stakeholder Management, Delivery, and Program Management.
• Experience in Healthcare (HLS) & Consumer Retail (CR) industries.
• Continuous learning to stay updated with industry and technology trends.
• Ability to work independently while aligning with company objectives.
• Exceptional communication and interpersonal skills, translating customer insights into impactful actions.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries: IT Services and IT Consulting

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