Customer Success Manager

Revvo,; San Mateo (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Revvo in San Mateo, California is seeking a Customer Success Manager to lead client relationships and ensure customers realize value from the Revvo platform.

You will drive product adoption, coordinate with engineering, marketing, product and support, and translate complex technical concepts for varied audiences while maintaining a data-driven, customer-first mindset.

Qualifications

• Proven ability to build relationships and retain customers.
• Ability to translate technical concepts for different audiences.
• Experience in managing customer success or account management roles.
• Strong focus on customer happiness and retention.
• Experience collaborating across departments to drive opportunities.

Responsibilities

• Own the success of customers and ensure they realize the full value of Revvo.
• Drive product adoption and ongoing usage of Revvo.
• Engage with business champions to identify new opportunities using our platform.
• Communicate product opportunities and technical overviews to cross-functional teams.
• Become an expert on the Revvo platform and integrations.
• Assist and support sales process, pipeline, and deployment of Revvo products.

Skills

Strategic focus on customer happiness

Understand client goals

Relationship management

Communicating technical concepts

Resourceful problem solving

Job description

Revvo Careers

Customer Success Manager

Location: San Mateo, California Employment Type: Full Time

As a Customer Success manager, you’ll play a pivotal role in ensuring that our customers are getting value and deriving success from the Revvo platform. You’ll be responsible for managing customer relationships, driving effective product adoption and advising on the company’s roadmap to improve our products.

This is the perfect role for someone who has team management experience, technical expertise, lives on the front line of the data and mobility industry, and wants to stay close to customers. You have the ability to effectively break down technical concepts and love to solve for the pain points that our customers face.

What you do

• Own the success of our customers, ensuring they realize the full value of Revvo
• Drive product adoption and ongoing usage of Revvo
• Engage with business champions to thoughtfully help them identify new opportunities leveraging our platform
• Communicate product opportunities and technical overviews to build solutions across engineering, marketing, product and support teams
• Become an expert on the Revvo platform and integrations, while keeping up with industry trends in mobility, data, and analytics

• Assist and support sales process, pipeline, and deployment of Revvo products

Required Skills

• Strategic focus on customer happiness and retention
• Understand clients’ business goals, anticipate future needs and identify solutions
• Proven capacity to develop relationships and optimize customer accounts
• Aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
• Resourceful – you might not have all the answers, but you know how to find them

Nice-to-have Skills

• Experience as an account manager, customer success manager or sales manager
• Experience understanding enterprise customer needs and translating them into achievable goals
• Passionate about supporting and transforming customers’ experience
• Prior automotive or mobility industry experience