Customer Success Manager

Lensa; San Francisco (CA); On-site; USD 100,000 - 160,000; Full time

Job summary

A leading career site is seeking a Customer Success Manager in San Francisco. The role involves managing strategic accounts, ensuring customer satisfaction, and driving engagement with the Cornerstone solution. Candidates should have at least 3 years of experience in customer success, strong analytical skills, and the ability to manage multiple projects effectively.

Qualifications

• Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem.
• Excellent communication, presentation, consulting skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Manage a portfolio of customers and conduct regular meetings.
• Collaborate with Account Managers to set measurable objectives.
• Advocate for customers by engaging with product teams.

Skills

Customer Success

Communication

Analytical Skills

Detail-oriented

Project Management

Education

B.A./B.S. degree in Human Resources or related field

Tools

Cornerstone applications

Job description

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cornerstone OnDemand, is seeking professionals in San Francisco, CA. Apply via Lensa today!

The Customer Success Manager (CSM) is responsible for a portfolio of strategic accounts and leverages product expertise and a practitioner’s lens to align account strategy with business outcomes. The CSM builds relationships with customers and plays a fundamental role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives results leading to renewals, expansion and customer advocacy.

As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales and the customer to set outcomes and measurable objectives. The CSM monitors reporting and analytics to assess product optimization and ensures the customer is on track to realizing maximum value from the Cornerstone solution. CSM’s operates as the customer advocate and matrix leader, internally and externally, by collaborating with cross-functional teams to proactively identify opportunities for optimization, to mitigate immediate or forecasted risks, and to recommend solutions.

In This Role You Will

• Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.
• Collaborate with Account Managers to set results and measurable objectives with the customer.
• Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.
• Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.
• Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.
• Work across the customer’s business organization to communicate the value of these solutions to their team and executives.
• Advocate on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements.
• Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.
• Provide industry insights, guidance and recommendations to drive customer strategic outcomes.
• Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.
• Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.
• ... and being the high performer you are, you will be willing to take on additional responsibilities as needed
  
  

You’ve got what it takes if you...

• Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or another applicable field.
• Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem.
• Are highly detail-oriented and able to manage multiple projects simultaneously.
• Are organized and methodical with excellent follow-up to meet customer expectations and deadlines
• Have excellent communication, presentation, consulting and analytical skills.
• Have passion for customer success.
• Enjoy working in a fast-paced, dynamic organization.
• Are able to adapt changes in roles and responsibilities.
• Are able to travel up to 15% for client visits & industry conferences.
  
  

Extra dose of awesome if you have...

• Experience using the Cornerstone applications or comparable products with a demonstrated high level of skill.
• SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
• MBA or other graduate degree
• Fluent in French
  
  

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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