Customer Success Manager

TTN Talent; San Francisco (CA); On-site; USD 162,000 - 198,000; Full time

Job summary

TTN Talent in San Francisco is seeking a strategic Customer Success leader to own key relationships with mid-market and enterprise customers, translating a deep technical product into tangible customer value.

You will work cross-functionally with Product, Engineering and Sales to shape scalable processes as the company grows, driving retention, expansion and a superior customer experience.

Qualifications

• Experience in Customer Success, Account Management or a similar customer facing role within B2B technology.
• Experience at an early-stage, high-growth startup.
• Ownership of strategic relationships with mid-market or enterprise customers, including senior and C-level stakeholders.
• Ability to understand a technical product deeply and translate capabilities into customer value.
• Ability to manage complex customer issues and escalations while working cross-functionally with Product, Engineering and Sales.
• Proactive, commercially minded CS leader rather than primarily reactive support.

Responsibilities

• Own important customer relationships and contribute to retention and expansion.
• Collaborate with product teams to shape processes as the company scales.
• Work cross-functionally with Sales and Engineering to ensure a high-value customer experience.

Skills

Customer Success

Account Management

B2B Tech

Strategic Relationships

Job description

• Do you have experience in Customer Success, Account Management or a similar customer facing role within B2B technology?
• Have you worked at an early-stage, high-growth startup where you had to build or improve processes rather than rely on an established playbook?
• Have you owned strategic relationships with mid-market or enterprise customers, including senior and C-level stakeholders?
• Are you comfortable understanding a technical product in depth and translating its capabilities into tangible customer value?
• Can you manage complex customer issues and escalations while working cross-functionally with Product, Engineering and Sales?
• Are you a proactive, commercially minded CSM rather than someone operating primarily in a reactive support capacity?

If you answer yes to the above, then this confidential role could be the one for you.

This is an opportunity to join a high-growth technology company in a strategic Customer Success role, owning important customer relationships and helping customers get maximum value. You'll work closely with customers and internal product teams, help shape processes as the company scales, and play a key role in retention, expansion and the overall customer experience. Salary is up to $180,000.