Customer Success Manager

Pareto; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) contributions

Job summary

Pareto in Raleigh, North Carolina, seeks a Customer Success Manager to drive client outcomes and grow the book of business. You will work autonomously to engage with customers, align on value, and represent Pareto’s trusted brand across multiple markets.

Key responsibilities include territory planning, ongoing client calls, on-site visits, and implementing marketing initiatives while progressing toward leadership roles such as AE, AM, or Team Lead.

Qualifications

• Exceptional communication and interpersonal skills.
• Self-motivated with a strong desire to succeed.
• Confident with good presentation skills.
• Strong work ethic with a positive outlook.

Responsibilities

• Acquire a comprehensive knowledge of the company, its marketplace, competitors and target client.
• Undertake effective territory planning and preparation - determine when and which clients/prospects to visit to ensure opportunity is capitalised upon.
• Regularly speak to prospects over the phone and travel to client sites in order to maintain relationships, overcome objections and educate them on the company's value proposition.
• Implement marketing and category initiatives throughout your customer base.
• Manage and monitor the performance of sales throughout your assigned territory.
• Closely observe the company ethos when attending regional and national conferences, networking with existing clients in order to further business generation.

Skills

Communication skills

Interpersonal skills

Self-motivated

Presentation skills

Job description

Customer Success Manager (PR-1535992:NC:B) Raleigh, North Carolina

Salary: USD60000 - USD80000 per annum + $60,000 base & $15,000-$20,000 OTE

Job Title: Customer Success Manager

Sector: Tech

A Tech enterprise that emerged a little over ten years ago, but is now an institution across the USA, parts of Europe and Asia, is growing in multiple markets and geographies.

They're looking for a sizable number of CSMs to come in and grow their book of business - successful candidates will be joining as part of new teams!

Customer Success Manager Package :

• Competitive salary of $60k
• Excellent OTE taking your earnings between $15k-$20k in your first year
• Excellent scope for progression to roles such as: AE, AM, Team Lead and more!
• 401(k) contributions

Successful candidates will possess a natural flair for engaging with people, they'll employ a consultative approach with their customers as the face and mouthpiece of the company's prestigious brand. You'll enjoy an autonomous role in which you decide your own progression based on your strengths and interests.

CSM Role :

• Acquire a comprehensive knowledge of the company, its marketplace, competitors and target client
• Undertake effective territory planning and preparation - determine when and which clients/prospects to visit to ensure opportunity is capitalised upon
• Regularly speak to prospects over the phone and travel to client sites in order to maintain relationships, overcome objections and educate them on the company's value proposition
• Implement marketing and category initiatives throughout your customer base
• Manage and monitor the performance of sales throughout your assigned territory
• Closely observe the company ethos when attending regional and national conferences, networking with existing clients in order to further business generation

Requirements:

• Possess exceptional communication and interpersonal skills
• Self-motivated, with a strong desire to succeed
• Confident with good presentation skills
• A strong work ethic with a positive outlook

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Pareto - A Randstad company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Applications accepted on an ongoing basis until filled.