Customer Success Manager

MeeBoss; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Sales commissions

Retention bonuses

Remote work option

Job summary

Nurture Pro, the wedding and event venues growth platform, seeks a Client Success & Growth Manager to own the client journey from the first demo through onboarding, ongoing success, retention, and account growth. This hybrid role blends sales, product specialization, customer success, and account management.

You’ll be the primary contact for clients, help them implement the platform, maximize ROI, train users, and collaborate with marketing and operations to improve messaging, adoption, and

Qualifications

• 3+ years in Customer Success or related client-facing roles.
• Experience presenting software over Zoom.
• Excellent written and verbal communication skills.
• Strong organization and project management abilities.
• Ability to manage multiple clients simultaneously.
• Tech-savvy and quick learner.

Responsibilities

• Sales & business development through inbound leads and demos.
• Conduct discovery calls and personalized product demonstrations via Zoom.
• Onboard new clients and configure accounts; set up calendars and pipelines.
• Lead client success and account management; perform strategy calls and KPIs reviews.
• Provide exceptional client support and resolve issues; escalate bugs when needed.
• Identify upsell opportunities; coordinate with marketing for better messaging and materials.
• Document processes and SOPs; update knowledge base; collaborate across teams.

Skills

Customer Success

Account Management

Sales

Zoom presentations

Communication

Project management

Multi-client management

Tools

GoHighLevel

HubSpot

Salesforce

CRM software

Loom

Gmail

Job description

Client Success & Growth Manager

Nurture Pro

About Nurture Pro

At Nurture Pro, we’re on a mission to help wedding and event venues book more tours, book more weddings, and create exceptional customer experiences through automation, AI, and modern marketing technology.

We provide an all-in-one CRM and marketing platform built specifically for wedding and event venues. Our software combines lead management, marketing automation, texting, email marketing, calendars, AI, online reviews, sales pipelines, and reporting into one easy-to-use platform.

Unlike traditional software companies, we don’t simply sell software—we partner with our clients to help them grow. Our success is measured by the success of every venue we serve.

As we continue to grow, we’re looking for someone who loves helping people, enjoys technology, thrives in sales, and wants to build long‑term relationships with business owners.

Position Summary

The Client Success & Growth Manager owns the entire client journey—from the first demo call through onboarding, long‑term success, retention, and account growth.

This is a hybrid role that combines:

• Sales Representative
• Product Specialist
• Customer Success Manager
• Account Manager
• Marketing Consultant
• Project Manager

You’ll become the primary point of contact for many of our clients, helping them understand our platform, implement it successfully, and maximize their return on investment.

If you enjoy building relationships, solving problems, presenting software, and helping businesses grow, this role is for you.

Primary Responsibilities

1. Sales & Business Development

Serve as one of the primary sales representatives for Nurture Pro.

Responsibilities include:

• Respond to inbound leads
• Conduct discovery calls
• Understand each prospect's business and sales process
• Deliver personalized product demonstrations via Zoom
• Explain the value of Nurture Pro and answer questions
• Follow up with prospects throughout the sales process
• Handle objections professionally
• Close qualified opportunities
• Maintain an organized CRM pipeline
• Collaborate with marketing to improve messaging and sales materials

2. Client Onboarding

Ensure every new client launches successfully.

Responsibilities include:

• Conduct onboarding kickoff meetings
• Collect onboarding information and assets
• Configure client accounts
• Set up calendars, pipelines, automations, and integrations
• Train clients on using the platform
• Coordinate with internal team members
• Keep onboarding projects moving on schedule
• Ensure clients successfully launch and begin using Nurture Pro

3. Client Success & Account Management

Act as a trusted advisor to your assigned clients.

Responsibilities include:

• Conduct recurring strategy calls
• Review client KPIs and business performance
• Recommend marketing improvements
• Help clients improve lead conversion
• Ensure clients are utilizing platform features
• Share best practices and new product updates
• Build strong long‑term client relationships

4. Client Support

Deliver an exceptional customer experience.

Responsibilities include:

• Respond to client questions in a timely manner
• Troubleshoot platform issues
• Record Loom videos when appropriate
• Coordinate with technical support when needed
• Escalate software bugs appropriately
• Follow through until issues are resolved
• Maintain excellent communication throughout the support process

5. Client Growth & Retention

Help clients continue growing with Nurture Pro.

Responsibilities include:

• Identify opportunities for additional services
• Present Premium features and AI products when appropriate
• Reduce client churn
• Conduct Quarterly Business Reviews
• Request testimonials and Google Reviews
• Generate referrals
• Monitor client satisfaction and proactively address concerns

6. Internal Operations

Work closely with leadership to improve the company.

Responsibilities include:

• Document processes and SOPs
• Update internal knowledge base
• Share client feedback with product and leadership
• Assist in improving onboarding processes
• Help develop training materials
• Collaborate with sales, marketing, and operations

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Sales
• Discovery calls completed
• Demo calls completed
• Demo-to-close conversion rate
• Monthly recurring revenue sold
• Sales cycle length
• Pipeline management
• Client onboarding completion rate
• Time to launch
• Client satisfaction (CSAT)
• Client retention
• Platform adoption
• Customer health score
• Client retention rate
• Churn rate
• Upsell revenue
• Referral generation
• Testimonials collected
• Google Reviews generated

Required Qualifications

3+ years in Customer Success, Account Management, Sales, or a related client-facing role

Experience presenting software over Zoom or in virtual meetings

Excellent written and verbal communication skills

Strong organization and project management abilities

Ability to manage multiple clients simultaneously

Comfortable learning new technology

Strong problem-solving skills

Professional, confident, and personable demeanor

Preferred Qualifications

Experience with any of the following is a plus:

• GoHighLevel
• HubSpot
• Salesforce
• CRM software
• Marketing automation
• Digital marketing agencies
• Wedding or hospitality industry
• SaaS software
• Zapier or Make.com
• AI tools such as ChatGPT or Claude

Software You'll Use

• Nurture Pro (GoHighLevel)
• Google Workspace
• Gmail
• Google Calendar
• Google Drive
• Slack
• Zoom
• ClickUp
• Loom
• ChatGPT
• Claude
• Fathom AI
• Google Analytics
• Stripe
• Meta Business Suite

What We’re Looking For

• Passionate about helping clients succeed
• Excellent at building relationships
• Comfortable leading sales conversations
• Organized and detail-oriented
• Self-motivated and accountable
• Tech-savvy and eager to learn
• Positive, professional, and solution-oriented
• Comfortable working in a fast‑paced startup environment
• Able to think strategically while executing daily tasks
• A proactive communicator who follows through on commitments

Compensation

Employment Type

Full-Time (W-2 preferred)

Remote

Competitive base salary (based on experience)

Performance bonuses

Sales commissions

Retention bonuses

Growth opportunities as the company scales

Reporting Structure

Reports To

Founder & CEO

Works Closely With

• Sales
• Marketing
• Operations
• Technical Support
• Virtual Assistants

Career Growth

• Senior Client Success & Growth Manager
• Client Success Team Lead
• Director of Client Success
• Director of Sales
• Head of Customer Experience
• Chief Operating Officer

This role is designed for someone who wants to grow with Nurture Pro.

Why Join Nurture Pro?

At Nurture Pro, we’re building more than software—we’re building the leading growth platform for wedding and event venues. As an early team member, you’ll have the opportunity to make a meaningful impact, shape the client experience, and grow alongside the company. We value ownership, innovation, continuous learning, and exceptional service, and we’re looking for someone who is excited to help us create an outstanding experience for every client we serve.