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Customer Success Manager

TieTalent

New York (NY)

Hybrid

USD 80,000 - 150,000

Full time

2 days ago
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Job summary

Join a leading company reimagining the banking experience through innovative fintech solutions. As a Customer Success Manager, you will drive customer implementations and foster relationships with banks while enjoying a competitive compensation package, unlimited PTO, and a hybrid work environment.

Benefits

Competitive Compensation
Health and wellness stipend
Weekly stipend for lunch or groceries
Unlimited PTO and Sick Days

Qualifications

  • Customer-facing experience at an early-stage company.
  • Strong understanding of SaaS business models.
  • Experience with data analysis tools such as SQL.

Responsibilities

  • Run customer implementations from kickoff to go-live.
  • Oversee customer account management and communications.
  • Analyze customer data to recommend new features.

Skills

Customer-facing experience
SaaS business models
Communication skills
Negotiation skills
Technical understanding of fintech products

Tools

SQL
Project Management

Job description

2 days ago Be among the first 25 applicants

Welcome to Glide!

About

Welcome to Glide!

At Glide we're reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.

You'll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We're looking for a talented Customer Success Manager to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world , and we're hoping you can help us do that!

Your Responsibilities

  • Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
  • Work alongside sales team and founders to help close prospective customers
  • Oversee customer account management, including formal communications of product updates and roadmaps
  • Analyze customer data to ideate and recommend new features and enhancements
  • Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
  • Identify and develop new business opportunities with existing clients

Need-to-Haves:

  • Customer-facing experience at an early-stage company
  • Strong understanding of SaaS business models and large-scale software implementation projects
  • Excellent communication and negotiation skills
  • Technical understanding of fintech products
  • Experience working with agile engineering and design teams

Nice-to-Haves:

  • Previous experience in a product or customer-facing role at a fintech or FinServ company
  • Experience with data analysis tools such as SQL
  • Familiarity with project management tools, customer success software and CRM systems
  • A collaborative, entrepreneurial spirit

And finally, a brief overview of Glide's benefits package:

Competitive Compensation

As this role can be eligible for remote employees, the base salary range is $80,000-$150,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!

Wellbeing Credits (for US employees)

Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!

Lunch on us (for US employees)

We're huge foodies, so every member of the Glide team received a $100 weekly stipend for lunch or groceries. No one goes hungry around here :)

Unlimited PTO and Sick Days

We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.

Hybrid Working Environment

We're an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture-ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.

Nice-to-have skills

  • SQL
  • Data Analysis
  • Agile
  • Project Management
  • New York, New York

Work experience

  • Product Owner / Product Manager
  • Business Developer / Sales Development Representative

Languages

  • English

Seniority level
  • Seniority level
    Not Applicable
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Technology, Information and Internet

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