Customer Success Manager

CardinalOps; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

Join CardinalOps as a Customer Success Manager where you'll leverage your expertise to enhance customer relationships and product adoption in cybersecurity. You'll play a vital role in onboarding clients, developing documentation, and analyzing performance metrics. CardinalOps offers a competitive salary, a chance to work remotely, and comprehensive health benefits.

Benefits

Ability to work remotely

Competitive salary

Options

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Qualifications

• 6-10 years of Customer Success experience.
• Experience in cybersecurity or related fields.
• Strong analytical and communication skills.

Responsibilities

• Own customer relationships and serve as primary contact for onboarding and support.
• Produce customer-facing documentation and analyze customer data.
• Collaborate with teams to enhance customer satisfaction.

Skills

Customer Success

Product Documentation

Analytical Skills

Communication

Cybersecurity Knowledge

Cloud Platforms Understanding

Technical Presentation

Tools

Zendesk

Job description

Step into the Future of Cybersecurity!

At CardinalOps, we’re redefining the future of cyber defense. Our innovative platform leverages automation, threat intelligence, and the MITRE ATT&CK framework to ensure organizations have the security controls they need to defend against the threats most relevant to them. By analyzing and optimizing existing security systems, we help organizations safely remediate exposure gaps, reduce risk, and enhance their ability to stay ahead of evolving cyber threats—all without adding unnecessary complexity.

Founded by veterans of Unit 8200 with extensive experience in building groundbreaking cybersecurity solutions, CardinalOps tackles some of the toughest challenges in the field. We’re driven by the belief that smarter, more efficient security can protect industries that power the world, from finance to healthcare and beyond. If you’re excited by the idea of working with cutting-edge technology and solving critical problems, your next big challenge starts here.

Requirements:

• 6-10 years of Customer Success experience
• Ability to create clear, customer-focused product documentation
• Familiarity with support ticketing systems such as Zendesk
• Experience in cybersecurity and knowledge of markets such as SIEM, endpoint security, or threat hunting
• Startup experience, ideally in fast-growing companies
• Strong analytical skills for understanding product performance and customer needs.
• Excellent communication and presentation skills in English
• Understanding of cloud platforms, IT infrastructure, and basic software development concepts
• Experience working with support ticketing systems
  
  

Responsibilities:

• Own customer relationships and serve as the primary point of contact for onboarding, training, and ongoing support
• Develop and maintain strong relationships with customers to ensure product adoption, satisfaction, and retention
• Produce customer-facing documentation, including knowledge base articles and best practice guides
• Analyze customer data to identify trends, measure product performance, and deliver actionable insights
• Play a key role in building the Customer Success team for the next phase of growth - Be prepared to find opportunities for improvement (scale, quality, etc.) that will set the foundation for the future
• Collaborate across teams (Engineering, Product, and Sales) to resolve issues and communicate technical concepts to non-technical audiences
• Support global customers across various time zones
  
  

Benefits:

BENEFITS - Why CardinalOps?

• Ability to work remotely
• Competitive salary
• Options
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance