Customer Success Manager

Intelligems; New York (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k + match

Flexible PTO policy

Parental leave

WFH setup stipend

Laptop provided

Job summary

A leading e-commerce solutions provider is seeking a Customer Success Manager to enhance customer engagement with their platform. This role involves one-on-one meetings with high-value brands, conducting data analysis, and educating customers on features. Ideal candidates have a track record in customer-facing roles, strong communication and problem-solving skills, and familiarity with data analysis tools. The position offers competitive salary, insurance benefits, and a flexible PTO policy in a remote-first work environment.

Qualifications

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales).
• Strong desire to help others and think on your feet.
• Comfortable working in detail to solve problems.

Responsibilities

• Conduct one-on-one meetings with Customers to understand goals.
• Schedule trainings to empower and educate Customers.
• Conduct data analysis to develop insights.

Skills

Customer-facing role experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Tools

Tableau

Looker

SQL

Job description

The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e‑commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high‑value brands, helping them maximize profit using Intelligems.

Key Responsibilities

• Conduct one‑on‑one meetings with Customers to understand goals and develop strategies
• Schedule trainings to empower and educate Customers
• Conduct data analysis to develop insights
• Educate Customers on new features
• Optimize processes to scale success efficiently
• Define and track core customer success metrics (e.g., retention)
• Collect feedback from Customers to inform the product roadmap
• Contribute to Sales and Customer Support processes as needed

Qualifications

• Proven track record in a customer‑facing role (Customer Success, consulting, agency, or sales)
• Excellent communication and problem‑solving skills
• Strong desire to help others and think on your feet
• Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
• Ability to multitask, prioritize, and manage time effectively
• Experience in e‑commerce, SaaS, or analytics‑oriented companies is a plus
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

What’s Offered

• Competitive salary and equity packages
• Medical, dental, and vision insurance
• 401k + match
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events

Intelligems is a remote‑first company with 4 offices (NYC, Denver, Boston, and Chicago). Remote location is a requirement, but some travel may be required. All interviews are transcribed by an AI notetaker.