Customer Success Manager

Checkmate; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Customer Success Manager who thrives on data-driven insights and relationship management. In this dynamic role, you'll deepen connections with eCommerce brand partners, leveraging analytical skills to identify upsell opportunities and optimize their experience with the platform. Your contributions will directly influence brand success and drive growth in a rapidly evolving market. Join this innovative team and help shape the future of online shopping while enjoying a competitive salary and a range of attractive benefits, including healthcare and generous PTO.

Benefits

Competitive salary

Healthcare

Gym membership

4 weeks PTO and health days

Company retreats

Additional benefits

Qualifications

• 2-5 years experience in Customer Success or Sales, preferably in eCommerce.
• Strong analytical skills to drive decisions and upsell opportunities.

Responsibilities

• Build and maintain relationships with brand partners in various sectors.
• Analyze campaign performance to provide actionable insights.

Skills

Analytical Skills

Sales Skills

Presentation Skills

Communication Skills

Education

Bachelor's Degree

Tools

Hubspot

Excel

Google Sheets

Job description

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About Checkmate

Checkmate is a mobile shopping app and extension loved by millions of shoppers. Founded in May 2022, we have quickly become the fastest-growing shopping platform in the US, with 1 million registered users in our first year in the market, #1 app in the app store shopping season each year, and a Series A led by Google Ventures. We are trusted to save consumers' favorite items from across the web, discover products they truly want, and find deals from their favorite brands. Checkmate is so much more than just a shopping app; we are building the future of consumer identity and adtech.

Backed by industry-leading investors such as GV, Pinterest's ex-President, Paris Hilton, The Chainsmokers, Fuel Capital, F7 Ventures, Blackbird Ventures, Susa Ventures, Wischoff Ventures, and more, Checkmate is poised to continue to disrupt the online shopping industry.

Position Overview

We are seeking a highly analytical and results-oriented Customer Success Manager with strong sales skills to deepen relationships with our existing eCommerce brand partners. Your primary responsibility will be to analyze performance data, identify upsell opportunities, and present actionable insights to help brands optimize their use of Checkmate's tools. This role is ideal for a self-starter with a passion for eCommerce and the ability to balance relationship management with data-driven sales growth.

At Checkmate, we partner with leading brands such as Quay, Scotch & Soda, Florence by Mills, ColourPop, Naadam, and Coola, and we're eager to continue expanding these relationships.

Responsibilities

• Upsell & Relationship Management:
  • Build and maintain deep relationships with existing brand partners in the fashion, beauty, and home sectors.
  • Identify opportunities to upsell additional features such as onsite widgets, app optimizations, paid programs, and commission rate increases based on performance data and strategic discussions.
  • Present data-driven recommendations to help brands optimize their campaigns and expand their engagement with Checkmate's platform.
• Data-Driven Insights:
  • Regularly analyze campaign performance and key metrics to provide actionable insights that demonstrate the value of Checkmate's tools.
  • Curate brand insights and competitive data to share with the brand.
  • Deliver compelling presentations to brands, showcasing success metrics and areas for potential growth through additional Checkmate offerings.
• Customer Retention & Growth:
  • Ensure ongoing satisfaction by proactively addressing any challenges and working with internal teams to provide solutions.
  • Act as a trusted advisor to your accounts, helping brands succeed by running more campaigns and exploring new surfaces for engagement.
• Cross-Functional Collaboration:
  • Collaborate closely with the Product, Sales, and Marketing teams to ensure seamless execution of brand strategies and integrations.
  • Share customer feedback to inform product improvements and marketing initiatives.
• CRM & Reporting Management:
  • Maintain up-to-date records in Hubspot, ensuring data hygiene across customer interactions, upselling opportunities, and performance metrics.
  • Provide regular reports on customer performance and upsell activities, highlighting trends and growth potential.

Requirements

• 2-5 years of experience in Customer Success, Account Management, or Sales, ideally within the eCommerce space.
• Strong analytical skills, with a proven ability to use data to inform decisions and drive upsell opportunities.
• Experience upselling and managing client relationships in fashion, beauty, or home brands is a major plus.
• Excellent presentation and communication skills, particularly with data-driven insights.
• Proficiency with Excel/Google Sheets; experience with Hubspot or similar CRM tools is a bonus.
• Bachelor's Degree or equivalent experience preferred.

Benefits

• Competitive salary
• Healthcare
• Gym membership
• 4 weeks PTO and health days
• Company retreats
• Additional benefits
• US remote - Los Angeles or New York City preferred.

We are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion, and ability. At any stage, you may highlight ways in which we can tailor the interview process to meet your needs. If you are passionate about reshaping the future of e-commerce and have a track record of building awesome products, we invite you to join us on our exciting journey at Checkmate.

Seniority level

Associate

Employment type

Full-time

Job function

IT Services and IT Consulting