Customer Success Manager

Cyabra; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Cyabra seeks a highly analytical Customer Success Manager to support and grow a portfolio of clients across brands, PR/Marketing agencies, talent agencies, banks and NGOs. You’ll act as a strategic partner, helping clients extract insights, optimize campaigns, and maximize Cyabra’s platform value.

You’ll collaborate with Sales, Product, Support, and Marketing to ensure each interaction adds value. Based in New York with travel and in-person client meetings, you’ll thrive at the intersection of

Qualifications

• 3+ years in Customer Success or related roles at a SaaS company.
• Proven experience working with brands, marketing teams, and/or PR agencies.
• Strong analytical skills and ability to present data in a business-focused way.

Responsibilities

• Own and grow a portfolio of strategic clients including brands, PR & Marketing agencies, talent agencies, banks & financial institutions and NGOs.
• Lead onboarding and training sessions to help clients realize value from the platform.
• Analyze data to surface actionable insights and improve brand reputation and campaign performance.

Skills

SaaS

Customer Success

Data analysis

HubSpot

Excel

Tools

HubSpot

Excel

Google Sheets

Presentation tools

Job description

Cyabra helps global enterprises and governments restore trust and authenticity when manipulated content, coordinated behaviors, and inauthentic actors distort what’s real online. The solution analyzes who is operating, how activity is amplified, and how narratives are leveraged, translating evidence into clear mitigation steps teams can act on quickly. By reducing ambiguity and unnecessary reaction, Cyabra enables confident, proportionate action when clarity matters most.

ABOUT THE ROLE:

We’re looking for a highly analytical, independent, and solution-oriented Customer Success Manager (CSM) to support and grow a portfolio of clients across the private sector, with a strong focus on brands, and Marketing/ PR agencies. This role goes beyond traditional account management - you’ll act as a strategic partner & consultant, helping clients extract actionable insights, optimize campaigns, and maximize the value of Cyabra’s platform.

You’ll collaborate across Cyabra’s Sales, Product, Support, and Marketing teams to ensure every customer interaction is a value-add experience. The ideal candidate is proactive, data-savvy, and deeply curious - excited by the idea of working at the intersection of technology, intelligence, and social impact.

This is an exciting opportunity for someone eager to combine customer-facing expertise with strategic, technical, and creative thinking in a fast-paced New York environment.

RESPONSIBILITIES:

• Own and grow a portfolio of strategic clients with leading brands,PR & Marketing agencies, talent agencies, banks & financial institutions and NGOs
• Lead onboarding and training sessions, ensuring clients quickly realize value from the platform.
• Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement.
• Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership.
• Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges.
• Mediate and resolve customer issues with a structured, solution-focused approach.
• Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements.
• Create scalable resources, playbooks, and processes to elevate the customer journey.
• Own commercial outcomes across the customer lifecycle, with primary responsibility for renewals /retention, and upsell/expansion opportunities (main KPIs).

REQUIREMENTS:

• 3+ years in Customer Success or related roles at a SaaS company.
• Proven experience working with brands, marketing teams, and/or PR agencies.
• Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way.
• Excellent interpersonal & communication skills (consultative, empathetic)
• Independent, resourceful, and proactive with a solution-solving mindset.
• Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools.
• Based in New York with willingness to travel, meet clients in person, and attend industry events.
• Strong ownership mentality, with the drive to scale impact & grow with the company.
• mandator commute to our New York City office three days per week.