Customer Success Manager

OneSignal; New York (NY); Remote; USD 95,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success professional to join their team. This role focuses on managing relationships with US Mid-Market clients, ensuring their success with a leading omnichannel customer engagement solution. You will collaborate closely with product, customer support, and sales teams to onboard clients and drive value through effective messaging strategies. If you thrive in a collaborative environment and have a passion for customer success, this opportunity is perfect for you. Join a company that values personal growth, healthy work-life balance, and a supportive team culture.

Benefits

Competitive equity program

Comprehensive benefits

Flexible seating options

Remote work flexibility

Qualifications

• 3+ years experience in account management or customer success role.
• Strong collaboration and communication skills are essential.

Responsibilities

• Retain and grow 20 to 40 customers through effective relationship building.
• Lead customer onboarding and business reviews to enhance value.

Skills

Account Management

Customer Success

Collaboration

Communication Skills

Attention to Detail

Tools

Salesforce

Gong

Vitally

Job description

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington, as well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team:

OneSignal is seeking a versatile Customer Success role to help manage our US Mid-Market business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!

Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers. For time zone coverage, this individual should ideally be based in New York, New Jersey, or Pennsylvania.

What You’ll Do:

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement

Skills and experience:

• 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Salesforce, Gong, and Vitally
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills

The New York and California base salary for this full time position is between $95,000 - $110,000 with an expected On Target Earnings (OTE) between $125,000 and $140,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.