Customer Success Manager

Modo Energy; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity for every employee

Hybrid work schedule

Top-of-market compensation

Job summary

Modo Energy is hiring a Customer Success Manager to own the product relationship across a portfolio of accounts, onboarding new customers, driving activation, and ensuring users derive real value from the Modo Energy Terminal.

You will help shape how customer success is defined within the company, from playbooks to tools, with a heavy emphasis on adoption, account health, and proactive engagement. This is a foundational role with scope to grow as the company scales.

Qualifications

• 2–4 years in a customer success or account management role within a B2B SaaS environment.
• Demonstrated ability to drive product adoption and manage a portfolio of accounts.
• Strong product instinct – you get into the details, learn fast, and become the expert.
• Proactive approach to account health – you spot disengagement early and act on it.

Responsibilities

• Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start.
• Drive feature adoption and user activation across your portfolio – you’re accountable for users actually using the product.
• Own product and methodology queries – be the expert customers turn to when they have a question.
• Run regular check-ins and training sessions with users across your accounts.
• Monitor account health and flag risk early.
• Feed customer insight and product feedback back into the business.
• Work closely with the account management team to ensure seamless customer support at every stage.

Skills

Customer success

Account management

Portfolio management

Product adoption

Tools

HubSpot

Intercom

Gainsight

Job description

About Modo Energy

The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally.

We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.

This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.

What You'll Do

• Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start.
• Drive feature adoption and user activation across your portfolio – you’re accountable for users actually using the product.
• Own product and methodology queries – be the expert customers turn to when they have a question.
• Run regular check‑ins and training sessions with users across your accounts.
• Monitor account health and flag risk early.
• Feed customer insight and product feedback back into the business.
• Work closely with the account management team to ensure seamless customer support at every stage.

What We’re Looking For

The Essentials

• 2–4 years in a customer success or account management role within a B2B SaaS environment.
• Demonstrated ability to drive product adoption and manage a portfolio of accounts.
• Strong product instinct – you get into the details, learn fast, and become the expert.
• Proactive approach to account health – you spot disengagement early and act on it.

Nice To Have

• Experience in energy, infrastructure, or data‑driven research products.
• Familiarity with CS tools such as HubSpot, Intercom, or Gainsight.
• Exposure to energy markets or an appetite to develop it quickly.

Equal Opportunity & Legal

Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at [e-mail].

What You Can Expect From Us

At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we’re trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that’s defining a new category in the global energy market.

• We’re hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible.
• We offer top‑of‑market compensation, equity for every employee, and the space to take your career wherever you want it to go.

We're looking for people who want to do the best work of my careers. If that's you, we want to talk.