Account Manager

Doist; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

25 days annual leave

Medical, dental and vision benefits

401k with optional matching

Job summary

Modo Energy is seeking an entrepreneurial Account Manager to bridge software development and end users. You will act as a trusted advisor, translating client needs into outcomes through our platform and driving customer success.

You will manage a portfolio, grow accounts, and help clients navigate complex results from power market scenarios, while collaborating with product and operations teams to improve the offering.

Qualifications

• 4+ years in customer success, account management, or sales.
• Experience carrying revenue targets or driving account growth.
• Deep interest and knowledge of SaaS products; energy/transition awareness is a plus.
• Excellent communication across seniority levels.
• Strong process management and cross-functional collaboration.

Responsibilities

• Build and maintain relationships with clients across developers, utilities, and funds.
• Serve as primary contact for a portfolio, focusing on growth, retention, and revenue targets.
• Guide customers in using Modo Energy’s software to build long-term power market scenarios.
• Coordinate resources with team leadership to support strategic initiatives and product insights.
• Collect client feedback to inform product roadmaps and improvements.
• Oversee smooth integration of software into client operations and monitor account health.

Skills

Account management

Customer success

SaaS knowledge

Sales experience

Stakeholder management

Tools

CRM tools

Job description

About Modo Energy

The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally.

The role

We are looking for an entrepreneurial Account Manager with start-up and/or SaaS experience. This role is critical in bridging the gap between our software development teams and our end users. You will act as a trusted advisor to clients, helping them navigate complexity and translate their business needs into impactful outcomes through our platform. If you're passionate about the energy industry and driven to deliver outstanding customer success, we'd love to hear from you.

Responsibilities

• Build and maintain strong, lasting relationships with clients, including developers, utilities, and funds, supporting them in integrating Modo Energy’s solutions into their strategic decision-making processes while identifying upsell and cross-sell opportunities to drive account growth.
• You will serve as the primary point of contact for a portfolio of clients, focusing on account growth, retention, and achieving revenue targets.
• Guide customers in using Modo Energy’s software suite to construct long-term power market scenarios, leveraging your expertise in power markets, while helping clients navigate and interpret complex results and resolving troubleshooting issues.
• Collaborate with team leadership to coordinate resources and support strategic initiatives across the user base, ensuring alignment with client goals and product team insights.
• Gather and communicate client feedback and pain points to the product team, contributing to continuous improvement and the product roadmap.
• Oversee the integration of Modo Energy’s software suite into client operations, ensuring smooth adoption, proactively monitoring account health, and taking steps to prevent and resolve potential issues.
• Understand client pain points and convey these back to the product teams to refine product roadmaps according to user needs.
• Monitor, track, and report on health of software accounts, taking proactive steps to anticipate and resolve incidents before escalation.
• Implement initiatives to promote Modo Energy’s software community within the region and foster client engagement.

Qualifications

• 4+ years of experience in customer success, account management, or sales, ideally within a SaaS, energy, or tech environment.
• Experience in roles where you have carried a revenue target or have been involved in driving account growth is a key requirement.
• Deep interest and knowledge of SaaS products; interest/experience in power markets/energy transition is a plus.
• Excellent communication skills, capable of explaining complex topics of both technical and non-technical audiences across different seniority levels.
• Strong process management skills, with experience in leading and delivering time-critical projects.
• Confident stakeholder management abilities, able to collaborate cross-functionally to drive new initiatives.
• Self-starter with a creative problem-solving approach.
• Proven ability to analyze, interpret, and derive insights from complex quantitative data.

Preferred Skills

familiarity with CRM and customer success platforms to monitor client health and track account growth opportunities.

Important Details

For New York Applicants, the salary for this position is $150k per year plus 30% variable.

We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays.

• 25 days annual leave
• medical, dental and vision benefits
• 401k with optional matching contribution

Equal Opportunity

Modo Energy is an equal opportunity employer. Our employment decisions are made on the basis of qualifications, merit and business need.

We do not discriminate against age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status or any other characteristic protected by federal, state, or local law.

What You Can Expect From Us

At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.