Customer Success Manager

Meadow; New York (NY); On-site; USD 88,000 - 136,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Equity

401(k) Retirement Savings Plan

Subsidized Medical, Dental, and Vision

Flexible Paid Time Off

Paid Company Holidays

Paid Parental Leave

1-2 Onsites Per Year

Ambitious, Kind, No-Drama Team

Job summary

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. Meadow is hiring a Customer Success Manager to ensure client success term-to-term by maintaining high CSAT, retention, and low churn.

Based in New York, you will own relationships, manage renewals, and guide clients through Meadow’s product to drive measurable outcomes. The compensation ranges from $87,550 to $136,000 USD with comprehensive benefits and opportunities for growth.

Qualifications

• 4–6+ years of experience in customer success.
• Experience at an early stage startup.
• Relationship management with clients and stakeholders.
• Ability to own problems end-to-end and make impactful decisions.
• Experience guiding clients through complex products and connecting features to outcomes.

Responsibilities

• Maintain high CSAT, high retention, and low churn.
• Own renewal timelines and commercial aspects of relationships.
• Guide clients through Meadow’s product to achieve business outcomes.

Skills

Customer Success

Enterprise SaaS

Relationship Management

Renewals & Retention

Product Expertise

Job description

About Meadow

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.

The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

About the Role

Overview

As Meadow’s Customer Success Manager, your primary mission is to make our clients successful term-to-term — maintaining a high CSAT, high retention rates, and low churn rates.

Outcomes: What Success Looks Like

• Increase in Logo Retention

• Increase in CSAT

• Decrease in Churn

About You

What You Bring

• Relevant Professional Experience

  • 4-6+ Years of Experience in Customer Success

  • Experience at an Early Stage Startup

• Builder Mindset: High Agency x High Urgency

  • You own problems end-to-end.

  • You make consequential decisions that impact outcomes.

• Relationship Management Skills

  • You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to elevate versus handle things directly.

• Client Management Skills

  • You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations.

• Renewal & Retention Expertise

  • You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment.

• Product Expertise

  • You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes.

What Makes You Stand Out

• You have experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education.

• You’re excited to use AI as a core part of how you work.

Compensation and Benefits

This is a full-time position. Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. The initial annual salary for this position is expected to range from $87,550- $136,000 USD. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.

In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers:

• Competitive Salary

• Competitive Equity

• 401(k) Retirement Savings Plan

• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)

• Flexible Paid Time Off

• Paid Company Holidays

• Paid Parental Leave

• 1-2 Onsites Per Year

• Membership in an Ambitious, Kind, No-Drama Team

We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.

Meadow is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.