Customer Success Manager

Trimble Inc.; New Jersey; Remote; USD 80,000 - 90,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to enhance customer experiences and drive success with their solutions. This role involves establishing strategic relationships with clients, ensuring their needs are met, and advocating for their success. The ideal candidate will have a strong background in customer success or account management, excellent communication skills, and experience collaborating with executive teams. Join a dynamic team that values diversity and inclusivity while providing comprehensive benefits and opportunities for growth. If you're passionate about customer satisfaction and want to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plans

Paid Parental Leave

Employee Stock Purchase Plans

Qualifications

• Bachelor’s Degree or 5+ years’ experience in customer success or account management.
• Strong consultative, presentation, and relationship skills are essential.

Responsibilities

• Establish proactive relationships with customers to align strategies and outcomes.
• Monitor customer health and ensure appropriate actions to mitigate risks.

Skills

Customer Success Management

Account Management

Communication Skills

Organizational Skills

Presentation Skills

Relationship Management

Consultative Skills

Education

Bachelor’s Degree

5+ years in Customer Success

Tools

Google Suite

Salesforce

Gainsight

Totango

Job description

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Your Title:

Customer Success Manager

Job Location:

Remote US

Our Department:

Transportation & Logistics

Do you love working with customers and want to play a role in helping them experience high levels of success when using our products and solutions?

What You Will Do

Responsibilities

• Establish proactive and strategic relationships with customers to understand, document, and align client strategies and business outcomes.
• Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities.
• Monitor customer health and churn risk; ensure appropriate stakeholders address gaps internally to mitigate low health and/or at-risk customers.
• Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress toward achieving their goals.
• Respond to customer contact via phone, email, and internal communication tools.
• Travel on demand (up to 15%).

What Skills & Experience You Should Bring

• Bachelor’s Degree or 5+ years’ experience in customer success, account management, customer operations, client services, or program management in a client-facing role, with direct accountability for retention and expansion.
• Strong consultative, presentation, and relationship skills.
• Excellent communication and organizational skills, managing competing priorities.
• Experience working with Executive and C-Level Teams.
• Proficiency in Google Suite, Salesforce.

What Skills & Experience You Could Bring

• Industry-recognized Customer Success certification.
• Experience utilizing a Customer Success platform (Gainsight, Totango, etc.).
• Understanding of transportation best practices.
• Project management experience.
• Experience with data modeling and predictive analytics.

Our Transportation & Logistics Division

Trimble Transportation specializes in optimizing freight movement by providing shippers and carriers with mobility, enterprise, and visibility software tools to run their businesses more efficiently. As a leader in Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS), we are committed to helping companies in the trucking industry increase efficiency, reduce costs, and optimize operations.

Trimble’s Inclusiveness Commitment

We celebrate diversity and actively participate in inclusive opportunities. Our programs ensure our people are seen, heard, welcomed, and feel they belong, regardless of who they are or where they come from.

Compensation

Target salary range: $80,000 - $90,000. Final offers depend on skills.

Pay Equity

We provide a compensation range and benefits aligned with our commitment to equity. The final pay may vary based on circumstances.

Bonus Eligible?

Yes

We offer comprehensive benefits including Medical, Dental, Vision, Life, Disability, Paid Time Off, Retirement Plans, and more. We also support tax savings plans, Paid Parental Leave, and Employee Stock Purchase Plans.

Equal Opportunity Employment

Trimble is an equal opportunity employer that values diversity and prohibits discrimination or harassment based on protected characteristics. We provide reasonable accommodations for individuals with disabilities or religious beliefs. For assistance, contact [e-mail].