Customer Success Manager

Level Data, Inc.; Kalamazoo (MI); Remote; USD 70,000 - 100,000; Full time

Job summary

A dynamic technology company is seeking a Customer Success Manager to enhance educational outcomes through solid relationships and data-driven insights. You will be pivotal in managing projects and ensuring customer satisfaction, supporting educational leaders with reliable data. Join a supportive team with a focus on professional growth and a collaborative culture.

Benefits

Unlimited vacation

4% 401k Match

Competitive Healthcare

Qualifications

• Proven track record of achieving GRR and NRR targets.
• Experience in state-level education systems or large-scale data environments.
• Familiarity with SaaS implementation and maintenance.

Responsibilities

• Manage ongoing project maintenance and customer relationships.
• Deliver Gross and Net Revenue Retention impact.
• Strategize with internal teams to support customer needs.

Skills

Customer Success Management

Relationship Building

Analytical Skills

Education

Bachelor's degree in Education, Data Science, Business

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

• GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
• Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
• SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

• Meaningful Impact: Your work directly influences education outcomes.
• Collaborative Culture: We value teamwork, transparency, and shared success.
• Professional Growth: Opportunities to learn, lead, and make a difference.
• Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

Benefits

• Unlimited vacation
• 4% 401k Match
• Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.