Customer Success Manager

JumpStart Recruits; Longwood (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

JumpStart Recruits in the Orlando area is seeking a Client Success Manager who thrives on building strong client relationships and helping clients maximize value from IT services. You’ll be the main business contact for a portfolio of existing clients, learning their goals and coordinating with our technical teams.

This full-time, in-office role requires regular travel across Central Florida to meet clients, review priorities, and plan budgets.

Qualifications

• Experience managing business client relationships.
• Strong communication, organization, and follow-through.
• Confident discussing business needs and budgets.
• Interest in learning about technology; IT experience is a plus.
• Must have a valid driver's license and reliable transportation for local visits.

Responsibilities

• Build and maintain relationships with existing business clients
• Lead regular meetings and business reviews
• Help clients plan technology priorities and budgets
• Coordinate with internal teams to address concerns
• Stay ahead of renewals and identify opportunities for account growth

Skills

Relationship management

Communication

Organization

Budget discussions

Customer success orientation

Travel coordination

Job description

We’re looking for an Client Success Manager who enjoys building strong client relationships and helping businesses get more value from their IT services.

You’ll be the main business contact for a portfolio of existing clients. You’ll learn their goals, meet with them regularly, help them plan future technology needs and budgets, and work with technical teams to address concerns. As clients’ needs change, you’ll also identify opportunities to grow their accounts through services that make sense for them.

What you’ll do:

• Build and maintain relationships with existing business clients
• Lead regular meetings and business reviews
• Help clients plan technology priorities and budgets
• Follow through on concerns and coordinate with internal teams
• Stay ahead of renewals and identify opportunities for account growth

What we’re looking for:

• Experience managing business client relationships
• Strong communication, organization, and follow-through
• Confidence discussing business needs and budgets
• An interest in learning about technology; IT experience is a plus
• A valid driver’s license and reliable transportation for local client visits
• This is a full-time, in-office role in the Orlando area, with regular travel to clients across Central Florida.