Customer Success Manager

RLDatix; Lehi (UT); Hybrid; USD 45,000 - 55,000; Full time

Job summary

RLDatix is seeking a Customer Success Manager who will help clients maximize the value from innovative software solutions. This mid-senior level position involves onboarding new clients, managing account health, and driving customer satisfaction in a supportive, flexible environment.

Benefits

Health, dental, and vision insurance

401K

Paid time off

Paid holidays

Qualifications

• 3+ years of experience in a Customer Success role within a SaaS company.
• Proven success in managing customer engagement and satisfaction metrics.
• Ability to commute to a local office 2-3 days per week.

Responsibilities

• Build and maintain trusted, long-term customer relationships.
• Develop success plans using objective data in collaboration with the account team.
• Proactively manage customer communications tailored to their needs.

Skills

Customer Engagement

Data Analysis

Relationship Management

Job description

Join to apply for the Customer Success Manager role at RLDatix

2 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at RLDatix

Customer Success Manager | Customer Success | USA (Local to Office)| Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Customer Success Manager who is local to one of our offices (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) to join our Customer Success (CS) team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention.

This is an exciting time to join RLDatix as we are building the CS function. We're looking for individuals who like the challenge of building and transforming. The day one focus for this role will be working alongside the Relationship Management team to learn renewals and support the transition to the CS team. Since the CS Team is still building, reporting lines may roll up to Relationship Management in the interim, as we are also actively recruiting for the leader of the Customer Success team.

How You’ll Spend Your Time

• Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
• Develop and manage success plans using objective data, in collaboration with the account team.
• Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
• Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
• Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
• Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.
  
  
  

What Kind of Things We’re Most Interested in You Having

• 3+ years of experience in a Customer Success role within a SaaS company
• Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS.
• In-depth knowledge on how to leverage data to drive customer insights and business decisions.
• Ability to commute to a local office (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) 2-3 days per week
• Sincere interest in building long-term relationships with customers
• A knack for working collaboratively within a fast-paced, evolving team
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at RLDatix by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Lehi, UT $45,000.00-$55,000.00 1 month ago

Draper, UT $70,000.00-$75,000.00 3 weeks ago

Salt Lake City Metropolitan Area 3 weeks ago

Orem, UT $70,000.00-$100,000.00 1 month ago

Lehi, UT $102,240.00-$127,800.00 1 week ago

Salt Lake City Metropolitan Area 1 week ago

Salt Lake City Metropolitan Area 4 weeks ago

Salt Lake City Metropolitan Area 1 week ago

American Fork, UT $65,000.00-$80,000.00 5 days ago

Salt Lake City Metropolitan Area 2 days ago

Customer Success Manager, Research Consulting

Customer Success Manager, Research Consulting

Senior Customer Success Manager - Automotive

Salt Lake City Metropolitan Area $17.00-$22.00 1 week ago

Analyst, Technical Success Manager - BX (Brand Experience)

Lehi, UT $150,000.00-$180,000.00 2 days ago

Principal Technical Success Manager - Goods & Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.