Customer Success Manager

GaggleAMP

Indianapolis (IN)

Remote

USD 81,000 - 99,000

Full time

14 days+

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Benefits offered by this job

OTE: Starting at $90,000

Flexible PTO

Medical, dental, and vision benefits

401(k) with company match

Job summary

A leading marketing technology firm in Indianapolis is seeking a Customer Success Manager to own the revenue target and drive customer advocacy through strategic insights. The ideal candidate has over 3 years in customer success or account management and is confident in ROI conversations. This full-time role offers competitive compensation and a remote-first working environment.

Qualifications

3+ years in Customer Success, Account Management, or RevOps for a SaaS marketing or martech company.
Proven track record of driving outcomes that lead to revenue.
Experience beating retention and expansion targets.

Responsibilities

Hit and exceed 110% Net Revenue Retention and Expansion ARR goals.
Lead strategic QBRs using AI-powered reporting and performance dashboards.
Proactively identify and close upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

ROI Conversations

HubSpot

Analytical Mindset

Education

Bachelor's degree in Marketing, Business, Analytics, or related field

Tools

HubSpot

ChatGPT

Metabase

Tableau

Looker

Job description

4 days ago Be among the first 25 applicants

About GaggleAMP

GaggleAMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable.

About GaggleAMP

GaggleAMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable.

Why This Role Exists

We're growing fast and need a Customer Success Manager who treats their book of business like a mini startup. You'll own a revenue target, lead with insight, and help high-impact customers grow through smarter advocacy.

This is a quota-carrying role where success means driving adoption, delivering ROI, and expanding relationships.

Who You Are

You own outcomes, not tickets
You speak strategic CMO: ROI, CAC, media mix
You turn dashboards into action plans
You love growing accounts as much as protecting them.

What You'll Do

Retention & Growth

Hit and exceed 110% Net Revenue Retention and Expansion ARR goals
Flag at-risk accounts using HubSpot health scoring and run "Unrealized ROI" plays.

Insight & Enablement

Lead strategic QBRs using AI-powered reporting and performance dashboards
Build and scale structured success plans with repeatable playbooks
Connect platform adoption to performance outcomes and budget efficiency using clear ROI storytelling.

Expansion & Advocacy

Proactively identify and close upsell and cross-sell opportunities in collaboration with Sales
Bring the Voice of the Customer to Product and Marketing to influence roadmap and messaging.

Reporting Structure

Reports To: Manager of Customer Success
Primary Metrics: Net Revenue Retention, Expansion ARR, NPS, Adoption Rate

Requirements

What You Bring

3+ years in Customer Success, Account Management, or RevOps for a SaaS marketing or martech company
Proven track record of driving outcomes that lead to revenue
Experience beating retention and expansion targets
Confident in ROI conversations with CMOs, Marketing VPs, and RevOps leaders
Hands-on with HubSpot (including Customer Success Workspace), ChatGPT or similar tools, and BI platforms like Metabase, Tableau, or Looker
Understanding of paid media strategy and marketing budget planning
Experience with marketing automation and social media platforms
Strong process builder who documents, tests, and improves
Analytical mindset with a bias for action
Clear, confident communicator across calls, presentations, and written updates
Bachelor's degree in Marketing, Business, Analytics, or related field

Bonus Points

Experience with employee advocacy, social publishing, or influencer marketing
Sales background or experience as a quota-carrying account manager

Benefits

Compensation & Benefits

OTE: Starting at $90,000 (base + variable)
Flexible PTO
Remote‑first team
Medical, dental, and vision
401(k) with company match

Our Values

We're a values-driven company. If ours resonate with you, we want to meet. Read our values →

Ready to Lead the Future of Employee Advocacy?

Apply now and help world-class brands grow through smarter advocacy, stronger adoption, and clear ROI.

GaggleAMP provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level