Customer Success Manager

Titan Docs; Illinois; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative team as a Customer Success Manager at a fast-growing SaaS company. In this role, you'll leverage your technical expertise and strategic mindset to manage client onboarding, expansions, and renewals. You'll build strong relationships with customers, analyze usage data to drive retention, and collaborate with various teams to ensure customer satisfaction. This is an exciting opportunity to work with industry-leading clients and gain exposure to cutting-edge technologies while enjoying the flexibility of remote work and a healthy work-life balance.

Benefits

Flexible remote work

Professional growth opportunities

Healthy work-life balance

Competitive compensation package

Qualifications

• 3+ years of experience in customer success or technical account management.
• Hands-on experience with Salesforce CRM onboarding and implementation.

Responsibilities

• Manage client onboarding, expansions, and renewals effectively.
• Analyze customer usage data to drive retention strategies.

Skills

Customer Success Management

Technical Account Management

Salesforce CRM

Communication Skills

Problem-Solving Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Business

Job description

Description

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, you’ll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

Build strong relationships with key stakeholders to drive engagement and long-term success.

Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

Analyze customer usage data to proactively address risks and drive retention strategies.

Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Qualifications

3+ years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).

Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.

Experience identifying upsell/cross-sell opportunities and working closely with Sales.

Hands-on experience with onboarding and implementation processes of Salesforce CRM – a must.

A can-do approach with strong problem-solving skills and the ability to work under pressure.

Fluent in English; additional languages are a plus.

Ability to work remotely across EU, IL, EST, PST time zones.

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

Work with a dynamic and innovative team in a fast-growing SaaS company.

Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.

Enjoy the flexibility of remote work and a healthy work-life balance.

Competitive compensation package and opportunities for professional growth and development.

Diversity Policy

We believe in equal opportunity.

As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.