Customer Success Manager

DXC Technology; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

DXC Technology is seeking a Customer Success Manager to deliver revenue growth and manage client relationships within the Longtail sector. The ideal candidate will have significant experience in customer success and account management, as well as a proven ability to lead strategic initiatives and collaborate with C-level executives. This role will be remote with occasional travel to key client locations, focusing on enhancing the customer experience and driving operational excellence.

Qualifications

• 5-7 years in Customer Success or Account Management.
• Proficiency in engaging with C-level executives.
• Experience in Healthcare and Consumer Retail industries.

Responsibilities

• Lead strategic account planning and drive revenue growth.
• Identify upsell opportunities and maintain account relationships.
• Ensure timely project delivery within scope and budget.

Skills

Strategic Planning

Client Relationship Management

Team Leadership

Education

Bachelor's degree in a relevant field

Tools

SAP

Data Analytics

Job description

3 days ago Be among the first 25 applicants

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we.

Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

(Remote with travel to California: Pomona (LA county), Ontario, Glendora, Corona, Riverside as needed | Longtail industry focus)

Responsibilities:

• Lead strategic account planning alongside Market teams and Industry SMEs, tailored to the Longtail sector’s unique dynamics.
• Own and expand a sub-$5M pipeline, focusing on Longtail account structures and contract renewal readiness.
• Identify cross-sell and upsell opportunities specific to Longtail clients by leveraging CES capabilities.
• Act as the Voice of the Client, connecting their externally stated Longtail business goals to internal programs and enabling technologies.
• Build trusted relationships with key stakeholders across both IT and business functions in Longtail accounts.
• Maintain deep expertise in the Longtail market, including emerging trends and competitive positioning.
• Drive delivery excellence across all CES teams assigned to Longtail accounts, ensuring satisfaction and measurable value.
• Approve sub-$5M deals and collaborate closely with Market teams for accurate forecasting within Longtail portfolio.
• Ensure fixed-price project delivery is on time and within scope/budget; accelerate resourcing while protecting margin.
• Continuously optimize delivery models (onshore/offshore, automation) to meet the efficiency demands of Longtail engagements.

Mandatory Skills Description:

-Bachelor's degree in a relevant field or equivalent combination of education and experience.

-5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.

-Proficiencies in strategic planning, client relationship management, and team leadership.

-Experience is interaction with C-level executives. Senior Director and Directions.

-Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.

-Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry.

-Continuous learner that stays abreast with industry knowledge and technology.

-Ability to operate independently while aligning with broader company objectives.

-Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.

-Experience in at least one of the CES offering areas of Apps, SAP or Data Analytics.

-Experience in leading delivery in onsite-offshore model.

-Able to farm an account (delivery led growth) and has had P&L responsibilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  IT Services and IT Consulting

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