Customer Success Manager

Lensa; Houston (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading career site is seeking a Customer Success Manager for Enverus in Houston. This role focuses on championing customer engagement, ensuring value from software solutions, and driving customer retention. Ideal candidates will have extensive experience in customer-facing roles, particularly within SaaS in finance.

Benefits

Medical, Dental, Vision

Income Protection (disability, life/AD&D, critical illness, accident)

Employee Assistance Program (EAP)

HSA, Commuter benefits

Lifestyle & Wellbeing Program

Pet Insurance

Qualifications

• 5+ years in a customer-facing sales or technical role.
• Experience managing SaaS solutions, preferably in Investment Banking or Financial Analysis.
• Strong experience in support, onboarding, and team building.

Responsibilities

• Build strong, trusted relationships with strategic customers.
• Manage and execute Customer Success programs to achieve metric improvements.
• Provide tailored advice and insights to customers.

Skills

Project Management

Change Management

Customer Relationship Management

Negotiation

Communication

Education

Bachelor’s degree in a technical discipline

Master’s in a business field

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Enverus, is seeking professionals in Houston, TX. Apply via Lensa today!

Customer Success Manager - Capital Markets

Why YOU want this position

The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get the best value from Enverus' software and solutions. This role focuses on customer retention and driving our Net Promoter Score to a world-class level. The individual will ensure that, through technology solutions, our Account Managers focus on activities that deliver value.

Are you ready to roll up your sleeves, learn something new every day, and build a world-class Customer Success team? Then this role is for you!

The CSM acts as a catalyst to Enverus' operational and strategic priorities through effective measurement, analysis, and reporting of customer health and value. Strong written and verbal communication skills are vital. The role involves drafting problem statements and providing insights on addressing issues. Proactive organization, follow-up, escalation when needed, and relationship building across all tiers of the company and customer teams are essential.

This position is based in Houston, Denver, or Calgary with a hybrid work model.

Primary Responsibilities

• Build strong, trusted relationships with strategic customers, sales, and the organization.
• Extensive project management and change management experience with sales processes.
• Understand the value drivers behind customer decisions regarding Enverus products and services.
• Proactively offer tailored advice and industry insights to customers and sales teams.
• Provide feedback to streamline service and product delivery.
• Engage in ongoing dialogue with customers to improve engagement and product use.
• Develop trusted relationships with leadership to communicate customer needs and value.
• Manage and execute Customer Success programs to achieve metric improvements.
• Promote partnership with representatives for product/service expansion.
• Deliver results on goals with attention to detail.
• Manage multiple customer requests effectively, including prioritization and timeline management.
• Correlate improvements with customer health and NPS results.
• Build relationships with management and executive clients, managing expectations effectively.
• Show humility, prioritize customer issues, and help others improve performance through leadership.
• Utilize negotiation skills to influence product growth and market expansion.
• Forecast account portfolios regularly to sales leadership.

Requirements

• 5+ years in a customer-facing sales or technical role.
• Experience managing SaaS solutions, preferably in Investment Banking, Hedge Funds, Private Equity, or Financial Analysis.
• Bachelor’s degree in a technical discipline; a Master’s in a business field is a plus.
• Strong experience in support, onboarding, and team building.
• Goal-oriented, calm under pressure, and proactive.

Benefits

• Medical, Dental, Vision
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• HSA, Commuter benefits
• Lifestyle & Wellbeing Program
• Pet Insurance

Enverus is an Equal Employment Opportunity employer, providing consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.