CUSTOMER SUCCESS MANAGER

eTeam; California (MO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Customer Success Manager to enhance customer relationships and ensure success in a high-growth environment. This role involves working with global retailers and analyzing customer data to drive recommendations. Join a dynamic team leveraging AI and machine learning for innovative retail solutions.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or Consulting.
• Proven experience in a high-growth or fast-paced environment.
• Experience with retail technology is a plus.

Responsibilities

• Build trusted relationships across all levels of customer organizations.
• Monitor and analyze customer data for insights.
• Lead strategic planning and ensure long-term customer success.

Skills

Relationship-building

Analytical mindset

Exceptional communication skills

Influencing skills

Collaboration

Education

Bachelor's degree or equivalent experience

Job description

1 day ago Be among the first 25 applicants

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $55.00/hr

Job Title: Senior Customer Success Manager (Sr Manager, Account Management)
Location: Remote
Duration: 12 Months

Job Description
Client is hiring a Senior Customer Success Manager to join our growing Customer Success team.

This is a rare chance to work in a fast-moving, startup-like environment with the resources of a Fortune 500 company behind you. You'll partner with global retailers, including Client, to deliver cutting-edge retail analytics products powered by AI and machine learning. Your work will directly impact how our customers grow revenue, improve operations, and stay ahead in a dynamic market.

Build trusted, consultative relationships across all levels of customer organizations
Align customer goals with CB4’s platform capabilities and retail analytics solutions
Monitor and analyze customer data to uncover insights and drive proactive recommendations
Own renewals and identify expansion opportunities within the existing client base
Lead strategic planning and QBRs to ensure long-term customer success and value realization
Serve as the voice of the customer internally, driving feedback into product and strategy
Develop repeatable best practices and scalable customer engagement strategies
Stay ahead of customer needs and evolving priorities with thoughtful, forward-looking planning
Maintain consistent, value-driven communication with key stakeholders
Run cross-functional projects with precision and clarity

Qualification

• Bachelor’s degree or equivalent experience
• 4+ years of experience in Customer Success, Account Management, Consulting or a related field
• Strong relationship-building skills, especially with executive-level stakeholders
• Analytical mindset with the ability to translate data into action
• Proven experience driving successful customer outcomes in a high-growth or fast-paced environment
• Ability to influence and align cross-functional teams around customer needs and outcomes
• Comfort navigating ambiguity and making decisions with incomplete information
• Exceptional written and verbal communication skills
• A collaborative, ownership-driven attitude and strong internal drive to deliver results
• Experience working with retail technology used in brick-and-mortar stores is a strong plus

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Industries

  Retail

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