Customer Success Manager

Amplified Industries

Houston (TX)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Benefits offered by this job

Base salary + bonus

Medical, dental, and vision coverage

Unlimited PTO

Travel opportunities

Job summary

Amplified Industries in Houston develops IoT sensors and AI-driven monitoring for onshore oil and gas infrastructure, delivering real-time visibility and predictive insights that reduce downtime and optimize operations.

As a Customer Success Manager, you will drive usage, adoption and satisfaction across a portfolio of accounts, serving as a trusted technical advisor and coordinating with customers to realize the value of Amplified's monitoring and remote well control solutions.

Qualifications

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or related field.
1-3+ years of petroleum engineering experience with field exposure (production foreman, production engineer, etc.).
Strong ability to communicate value of Amplified's solutions to production and operations teams.
Familiarity with onshore wellsite equipment, including artificial lift systems.

Responsibilities

Drive usage, adoption and satisfaction of Amplified's IoT sensor and AI-driven monitoring solutions across a portfolio of onshore oil and gas accounts.
Leverage technical expertise to help customers optimize wells and realize full value from monitoring and remote well control solutions.
Serve as the trusted advisor and technical point of contact for customers.

Skills

Technical aptitude

Oil & gas domain knowledge

Travel ability

Education

Petroleum Engineering degree

Tools

SCADA systems

Job description

Customer Success Manager at Amplified Industries

Amplified delivers IoT sensors and AI-driven monitoring for onshore oil and gas infrastructure — pump jacks, gas lifts, plunger lifts, tanks, and wells — giving operators real-time visibility and predictive insight that reduces downtime, optimizes operations and protects production.

About The Job

Customer Success Manager at Amplified Industries

We deliver undeniable value: providing greater visibility and remote automation, optimization of wells, boosting equipment reliability, delivering immediate ROI, and driving best-in-class customer satisfaction scores.

The Customer Success team drives retention and expansion at Amplified Industries, ensuring operators realize the full value of their investment, deepening adoption across accounts, and strengthening relationships with our current customers.

What You’ll Do

As a Customer Success Manager, you will be responsible for driving usage, adoption, and satisfaction of our advanced IoT sensor and AI-driven monitoring solutions across a portfolio of onshore oil and gas accounts. Your role involves leveraging your technical expertise to help customers optimize wells, ensuring they're getting full value from Amplified's monitoring and remote well control solutions, and serving as their trusted advisor and technical point of contact.

Requirements

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or a related field.
1-3+ years of experience in petroleum engineering, with field experience as a production foreman, production engineer, etc.
Strong industry credibility and technical acumen with the ability to understand and communicate the value of Amplified's solutions to production and operations teams.
Strong working knowledge of onshore wellsite equipment and operations, including artificial lift systems.
Ability to travel as needed to meet with customers, including visits to active well sites.

BONUS POINTS

Prior experience in oilfield operations, production engineering, or automation.
Experience with SCADA systems, remote well control, pump-off controllers, or predictive maintenance technologies.

Compensation & Benefits